Billie Brown
Howe
Summary
Front End Team Lead with a steady record of guiding associates, supporting daily operations, and creating a smooth customer experience. Skilled at coaching teams, solving problems fast, and keeping the front end organized during busy hours. Known for clear communication, a strong work ethic, and a calm approach to challenges. Focused on building a positive team environment and helping the store meet service and productivity goals.
Overview
2
2
years of professional experience
Work History
Front End Team Lead
Walmart
Anna, TX
06.2024 - Current
- Led daily front end operations to keep checkout lines moving and maintain a smooth customer experience
- Mentored junior associates, fostering skill growth and knowledge sharing.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Handled escalated customer issues with patience and professionalism to protect store reputation
- Trained new cashiers and front end associates on POS systems, policies, and customer service standards
- Communicated with managers, departments, and front end associates to keep everyone aligned
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE08-2029
Skills
- Builds trust with associates through steady guidance and clear expectations
- Coaches team members in a way that boosts confidence and performance
- Stays calm during busy hours and helps the team stay focused
- Handles tough customer situations with patience and respect
- Communicates clearly to solve problems fast
- Creates a friendly, helpful atmosphere at the front end
- Adapts quickly when priorities shift
- Spots issues early and finds practical solutions
- Balances multiple tasks without losing accuracy
Timeline
Front End Team Lead
Walmart
06.2024 - Current
Bachelor of Science - Business Management
Bellevue University