Billie Brown
Memphis,TN
Summary
Dedicated professional with strong skills in performance monitoring and staff training. Known for resolving customer inquiries effectively and fostering a motivating work environment that enhances team morale.
Overview
12
12
years of professional experience
Work History
Lead Supervisor
Coach- Tapestry Inc.
Southaven, Mississippi
08.2021 - 05.2023
- Supervised daily operations to ensure team efficiency and productivity.
- Supervised, trained and guided team by coaching on daily activities.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Trained new team members on company policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Established clear goals for team members that aligned with organizational objectives.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with safety regulations and industry standards.
Customer Service Representative
Ewing Moving & Storage
Memphis, Tennessee
05.2011 - 03.2020
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in scheduling moving services and answering inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided detailed information on storage options and pricing to potential clients.
- Coordinated logistics for residential and commercial moves with team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Princeton High School
Cincinnati, OH06-2005
Some College (No Degree) - Psychology
Cincinnati Christian University
Cincinnati, OHSome College (No Degree) - Psychology
Kentucky State University
Frankfort, KYSkills
- Team management
- Staff training
- Performance monitoring
- Schedule coordination
- Regulatory compliance
- Customer relationship management
- Conflict resolution
Timeline
Lead Supervisor
Coach- Tapestry Inc.
08.2021 - 05.2023
Customer Service Representative
Ewing Moving & Storage
05.2011 - 03.2020
High School Diploma -
Princeton High School
Some College (No Degree) - Psychology
Cincinnati Christian University
Some College (No Degree) - Psychology
Kentucky State University