Billie Busbey
Highlandville,MO
Summary
Dedicated receptionist with strong organizational skills and a professional demeanor. Experienced in multi-line telephone operation and appointment scheduling, committed to enhancing client relations and streamlining front desk operations.
Overview
16
16
years of professional experience
Work History
Receptionist
Richmond Monroe Group
07.2019 - Current
- Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate personnel for prompt responses.
- Scheduled appointments and meetings, optimizing calendar management for team members.
- Maintained accurate records of incoming and outgoing correspondence to enhance organizational efficiency.
- Developed standard operating procedures for front desk operations, improving workflow consistency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Sales Associate
Walmart
01.2021 - 04.2023
- Provided exceptional customer service to enhance shopping experiences and build loyalty.
- Assisted in inventory management by restocking shelves and maintaining product displays.
- Operated cash register efficiently, ensuring accurate transactions and handling customer inquiries.
- Trained new associates on store policies, procedures, and best practices for sales excellence.
Waitress/Cook Operator
Patricks Family Restaurant
02.2010 - 08.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing workflow and guest experience.
- Trained new staff on menu items and service protocols, fostering team development.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Handled cash register operations, maintaining accurate transactions and balancing daily sales.
- Developed strong relationships with regular customers, contributing to a welcoming atmosphere at the restaurant.
Education
High School Diploma -
Dora High School
Dora, MOSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Documentation and reporting
Timeline
Sales Associate
Walmart
01.2021 - 04.2023
Receptionist
Richmond Monroe Group
07.2019 - Current
Waitress/Cook Operator
Patricks Family Restaurant
02.2010 - 08.2019
High School Diploma -
Dora High School