Billie Busbey
Highlandville,MO
Summary
Dedicated receptionist with strong organizational skills and a professional demeanor. Experienced in multi-line telephone operation and appointment scheduling, committed to enhancing client relations and streamlining front desk operations.
Overview
16
16
years of professional experience
Work History
Receptionist
Richmond Monroe Group
Kimberling City, MO
07.2019 - Current
- Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate personnel for prompt responses.
- Scheduled appointments and meetings, optimizing calendar management for team members.
- Maintained accurate records of incoming and outgoing correspondence to enhance organizational efficiency.
- Developed standard operating procedures for front desk operations, improving workflow consistency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Sales Associate
Walmart
Branson, MO
01.2021 - 04.2023
- Provided exceptional customer service to enhance shopping experiences and build loyalty.
- Assisted in inventory management by restocking shelves and maintaining product displays.
- Operated cash register efficiently, ensuring accurate transactions and handling customer inquiries.
- Trained new associates on store policies, procedures, and best practices for sales excellence.
Waitress/Cook Operator
Patricks Family Restaurant
Nixa, MO
02.2010 - 08.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing workflow and guest experience.
- Trained new staff on menu items and service protocols, fostering team development.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Handled cash register operations, maintaining accurate transactions and balancing daily sales.
- Developed strong relationships with regular customers, contributing to a welcoming atmosphere at the restaurant.
Education
High School Diploma -
Dora High School
Dora, MOSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Documentation and reporting
Timeline
Sales Associate
Walmart
01.2021 - 04.2023
Receptionist
Richmond Monroe Group
07.2019 - Current
Waitress/Cook Operator
Patricks Family Restaurant
02.2010 - 08.2019
High School Diploma -
Dora High School