Billie Emerson
Oak Harbor,WA
Summary
Dynamic Office Manager with a proven track record at Paul A Zaveruha, excelling in enhancing workflow efficiency and optimizing resource allocation. Skilled in customer service and organizational management, I successfully streamlined operations and trained staff, ensuring exceptional service delivery and maintaining confidentiality in all processes.
Overview
22
22
years of professional experience
Work History
Office Manager
Paul A Zaveruha
Coupeville,Wa
01.2004 - 12.2025
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring optimal use of resources and personnel availability.
- Developed and maintained office policies to streamline administrative processes.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Trained and mentored staff on office procedures and best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Surgery Scheduler
Island Hospital
Anacortes, WA
04.2015 - 06.2023
- Streamlined surgery scheduling to enhance patient flow and optimize resource allocation.
- Oversaw appointment booking processes utilizing electronic health records systems to ensure precision.
- Facilitated effective communication with patients regarding pre-operative instructions and scheduling adjustments.
- Facilitated collaboration with surgical teams to ensure alignment on daily procedures and surgical requirements.
Education
High School Diploma -
Mark Morris High School
Longview, WA06.1979
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Scheduling and calendar management
Payroll processing
Bookkeeping
Document management
Account reconciliation
Mail handling
Scheduling
Inventory control
Staff management
Team bonding
Banking operations
Teamwork
Problem-solving
Multitasking and organization
Problem-solving abilities
Reliability
Excellent communication
Team collaboration
Phone and email etiquette
Timeline
Surgery Scheduler
Island Hospital
04.2015 - 06.2023
Office Manager
Paul A Zaveruha
01.2004 - 12.2025
High School Diploma -
Mark Morris High School