Billie Glasscock
Las Vegas,NV
Summary
Proven Table Games Dealer at Luxor Las Vegas, adept in maintaining a fast-paced game environment and enhancing customer loyalty through exceptional service. Demonstrates reliability and keen observation, ensuring a welcoming atmosphere. Excelled in money handling and customer engagement, significantly contributing to repeat patron visits. Skilled in conflict resolution and educating players, fostering a positive gaming experience.
Overview
21
21
years of professional experience
Work History
Table Games Dealer
Palms Hotel and Casino
11.2022 - Current
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Table Games Dealer
Luxor Las Vegas
04.2022 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Table Games Dealer
Santa Fe Station Casino
01.2015 - 03.2022
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Table Games Dealer
Suncoast Hotel and Casino
11.2003 - 11.2010
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Education
Computer Engineering
Unlv
Las Vegas, NVSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
Timeline
Table Games Dealer
Palms Hotel and Casino
11.2022 - Current
Table Games Dealer
Luxor Las Vegas
04.2022 - Current
Table Games Dealer
Santa Fe Station Casino
01.2015 - 03.2022
Table Games Dealer
Suncoast Hotel and Casino
11.2003 - 11.2010
Computer Engineering
Unlv
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