Billie Shane
Customer Service Professional
Casco,Maine
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hands on service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Applebee's Neighborhood Grill & Bar
Windham, Maine
04.2014 - 09.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Voted Employee of Month & Year 2017
- Cultivated warm relationships with customers, resulting in multiple loyal regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Interviewed and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Created, updated, and implemented training plans in collaboration with restaurant management.
- Co-Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Activities Director
Country Village Assisted Living
Casco, ME
01.2006 - 08.2014
- Engaged 10-20 at time residents through events, small groups, and personal attention.
- Planned/Created/Facilitated 40 monthly activities to stimulate patients' interest, involvement, and engagement.
- Maintained master calendar and relevant records.
- Worked with nursing team to identify and document changes in patients' status.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, maintain physical abilities, and build confidence.
- Documented preferences and helped develop relevant activities.
- Supervised Activities Assistant and Volunteers.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Wrote Newsletter Monthly & distributed it to 50+ family, and community members.
- Stretched $1000 monthly budget to cover planned activities efficiently using resources.
Real Estate Appraiser Trainee
The Valuation Group
Auburn, ME
01.2002 - 05.2005
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Researched land, property, and market values to complete estimations.
- Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties, and income potential on residential properties valued 1 million or less.
- Completed 3+ appraisals weekly on multiple properties to meet weekly production goals.
- Completed residential real estate appraisal 70-course hours required for Residential Real Estate Appraisal Trainee Maine state certification.
Investment Customer Support Associate
PaineWebber
Portland, ME
01.1998 - 08.2000
- Conferred with customers to assess market fluctuations and correct account problems.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Handled 20+ calls per day to address customer inquiries and concerns.
- Used Microsoft Office Suite of programs to create documents, reports, and manage client communications, including mass mailings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Input & manage lead and prospect data in CRM
- Calculated Gains and Dividend information to correctly distribute customer funds.
- Prepared forms such as receipts, withdrawal orders, or transfer confirmations based on transaction requests from account holders
- Scheduled office meetings and client appointments for team of Sr. management and Investment Executives.
- Offered office-wide software/hardware support and training, troubleshooting issues, and optimizing usage.
Education
High School Diploma -
Lake Region High School
Naples, MESkills
Microsoft Office and G SuiteMulti-Line Phone SystemsCustomer Account ManagementVerbal and Written CommunicationCreative Problem SolvingCourteous with Strong Service MindsetPOS Systems and Ordering Platforms
CRM Software
Calm and Professional Under PressureUpselling Products and ServicesMultitasking and PrioritizationUpbeat and Positive PersonalityEfficient and Detail-OrientedAdministrative and Office SupportData Entry
Proactive Self-Starter50 WPM typing speed
Timeline
Server/Bartender
Applebee's Neighborhood Grill & Bar
04.2014 - 09.2019
Activities Director
Country Village Assisted Living
01.2006 - 08.2014
Real Estate Appraiser Trainee
The Valuation Group
01.2002 - 05.2005
Investment Customer Support Associate
PaineWebber
01.1998 - 08.2000
High School Diploma -
Lake Region High School