Billie Strunk

• Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
• Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
• Coordinated schedules with patients and facility calendar.
• Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
• Power Point Presentations
• Prepare reports for care team
• May act as resource for others
• Access electronic members files using policy or ID number
• Navigate between computer screens and platforms to research information (medical, clinical or benefits information)
• Document call history information into relevant computer system.

Dementia and Alzheimer's Knowledge, assisted patients with bathing,dressing,hygiene and grooming, lifting and transferring. Provider all daily living tasks to enhance quality of life for elderly patients.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

• Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
• Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
• Established strong relationships with third-party providers such as labs and radiology centers to coordinate efficient scheduling of diagnostic tests for patients.
• Assisted in the creation of educational materials for patients regarding their rights and responsibilities related to medical records access, promoting transparency and trust between the practice and its clientele.
• scheduling employee work flow.