Billie Woolf
Millerton,PA
Summary
Detail-oriented healthcare professional supporting office workflow, medical records management, and patient care. Skilled in scheduling, staff coordination, and conflict resolution to improve service quality and maintain efficient daily operations.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Medical assistant/Office Manager
Arnot Health
Elmira, NY
02.2022 - Current
- Supported smooth daily clinic operations through efficient office workflow management.
- Maintained accurate supply records and coordinated with vendors to ensure consistent availability of resources.
- Assisted with staff onboarding and administrative tasks to strengthen team readiness.
- Resolved patient concerns with clear communication and professional service.
- Responded to phone calls, emails, mail, and courier requests in a timely manner.
- Supported staff supervision by organizing schedules and assigning tasks.
- Managed scheduling and balanced calendars to ensure timely coverage and efficient office operations.
- Trained new hires on office policies and procedures.
- Helped develop and apply office policies and procedures.
- Coordinated office functions and employee activities on a scheduled basis.
- Created Excel spreadsheets to track data such as vacation requests and sick days.
- Applied company protocols to support smooth daily operations.
- Organized company events to enhance team cohesion and boost morale.
- Maintained compliance with applicable employment laws.
- Improved patient issue resolution, strengthening communication and service quality.
- Supported patient intake and verified demographics for busy healthcare clinic
- Recorded vital signs and documented histories in electronic health records
- Prepared exam rooms and maintained sterile supplies for medical procedures
- Assisted providers with examinations, injections, and minor in-office treatments
- Coordinated scheduling, referrals, and follow-up care for patients
- Collected specimens and processed routine lab samples per clinic protocols
- Educated patients on medications, aftercare, and appointment instructions
- Managed phone calls, messages, and front desk support for medical office
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Obtained vital signs to assist in patient evaluations and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Coordinated patient appointments for efficient scheduling for patients via phone and in person.
- Performed sample collection from patients for accurate diagnosis from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Managed filing of insurance claims to ensure compliance forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Managed dressing changes to ensure patient safety and comfort on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant/Team Leader Manager
Laurel Health Centers
Mansfield, Washington
05.2012 - 02.2022
- Coordinated appointment scheduling with providers across Laurel Health Centers clinics, enhancing patient access to care.
- Implemented best practices for clinical processes, streamlining workflows while upholding quality of care standards.
- Monitored EHR documentation for accuracy and complete clinical records.
- Maintained accurate and up-to-date medical records in compliance with HIPAA regulations, ensuring confidentiality and data integrity.
- Trained staff on patient intake, rooming, and chart preparation procedures.
- Reviewed clinical rooms, supplies, and equipment for readiness before visits.
- Participated in continuing education programs relevant to role such as seminars, workshops, in order stay abreast of industry trends.
Medical Assistant/Receptionist
Elmira Urological Associates
Elmira, New York
07.2009 - 05.2012
- Greeted urology patients and managed front desk reception at Elmira Urological Associates.
- Collected vital signs and prepared patients for urology examinations.
- Assisted providers with in-office procedures and exam room setup.
- Scheduled appointments and coordinated follow-up visits for provider calendars.
- Verified insurance details and updated patient demographic records in EMR.
- Processed referral requests and organized medical records for provider review.
- Answered phone calls and routed patient questions to appropriate clinical staff.
- Maintained clean exam rooms and restocked supplies throughout daily workflow.
Clinical Assistant
Arnot Health
Elmira, New York
08.2004 - 07.2009
- Measured vital signs and documented findings in electronic health records.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
- Changed dressings on patient wounds to promote healing and minimize infection risk. on wounds to prevent infection and check for healing.
- Collected specimens and processed lab samples per Arnot Health protocols.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) for accurate diagnostic testing.
Billing Clerk
Arnot Ogden Medical Center
Elmira, New York
03.1999 - 08.2004
- Verified insurance coverage and eligibility for medical claims and accounts.
- Posted payments and adjustments to patient accounts, ensuring accuracy and compliance with billing protocols.
- Processed patient billing records using hospital billing systems at Arnot Ogden Medical Center.
- Assigned ICD 9 and CPT codes for emergency department visits, facilitating accurate billing and reimbursement processes.
- Investigated and resolved customer inquiries regarding billing issues, enhancing client satisfaction and trust.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Education
Associate of Arts - Business
Elmira Business Institute
Elmira, NY02-1999
Skills
- Electronic health records
- Healthcare administration
- Workflow management
- Scheduling coordination
- Scheduling oversight
- Records management
- Operations oversight
- Policy management
- Data protection
- Documentation skills
- Record keeping
- Training programs
- Staff management
- Employee management
- Team building
- Effective communication
- Conflict resolution
- Relationship building
- Attention to detail
- Problem solving skills
- Workflow optimization
- Patient relations
- Scheduling
- Scheduling
Certification
- CPR/BLS
Timeline
Medical assistant/Office Manager
Arnot Health
02.2022 - Current
Medical Assistant/Team Leader Manager
Laurel Health Centers
05.2012 - 02.2022
Medical Assistant/Receptionist
Elmira Urological Associates
07.2009 - 05.2012
Clinical Assistant
Arnot Health
08.2004 - 07.2009
Billing Clerk
Arnot Ogden Medical Center
03.1999 - 08.2004
Associate of Arts - Business
Elmira Business Institute