Rachael N. Vickery
Tallahassee
Summary
Highly organized and self-motivated Registered Nursing Student with over 10 years of experience in patient care and healthcare support roles. Demonstrates strong clinical judgment, critical thinking, and the ability to work both independently and collaboratively in fast-paced environments. Committed to delivering compassionate, patient-centered care while contributing to the efficiency and growth of the healthcare team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant/Office Manager
QC Kinetix – Regenerative Medicine
Tallahassee
06.2021 - 07.2025
- Assist the providers during regenerative procedures by performing blood draws and stem cell extraction.
- Prepares the injection site and sets up the exam room and tray so that the provider can perform the procedure.
- Prepared and verified all necessary documents prior to procedures to ensure compliance and readiness.
- Processed specimens to uphold laboratory standards and support accurate diagnostics.
- Monitored inventory of office and medical supplies; initiated orders to maintain consistent availability.
- Process all finance and accounting for the business and patients- work with finance companies and process returns.
- Ensure compliance to all state and federal laws including Occupational Safety and Health Administration, Biohazard Waste, and Safety and Emergency Evacuation Plan Management.
Lead Medical Assistant/Assistant Office Manger
Wakulla Urgent Care and Diagnostic Center
Crawfordville
09.2018 - 07.2023
- Managed floor and in-house laboratory; trained and supervised new hires and intern medical assistants to ensure high-quality patient care and effective provider support.
- Coordinated patient appointments, streamlined check-in and check-out procedures, and routed calls to enhance overall office efficiency.
- Verified various insurances, co-pays/co-insurances, and deductibles.
- Collected payments, reviews and collects account receivables.
- Processed the end of the day reports and funds/bank deposits.
- Took patient’s vital signs, reviewed medications and allergies, reviewed and updated patient medical & family history.
- Supported providers in conducting various medical examinations, such as Pap smears, breast exams, and rectal exams.
- Assist providers during minor surgical procedures – Suturing, mole/skin tag removals etc.; staple and stitch removals.
- Provide wound care – Clean wound sites and apply appropriate dressing.
- Administered medications and vaccinations, ordered prescriptions under provider supervision, and prepared necessary orders and referrals to facilitate patient treatment.
- Performs a variety of diagnostic test such as COVID 19, Flu, Strep etc.
- Performed EKGs, PFTs, Peak Flows.
- Assisted the providers during PRP and micro needling procedures by drawing blood, spinning and separating the specimen at the appropriate speed and quantity.
- Prepares the injection site, needles and syringes so that the provider may perform the procedure.
- Assures all proper documents are prepared and signed before the procedure is performed.
- Managed the Chronic Disease Program.
- Performed interviews and candidate selection.
- Ensured availability of medical supplies by tracking inventory and placing timely orders.
Office of the Commissions Clerk
Florida Parole Commission
Tallahassee
08.2010 - 03.2016
- Recorded and processed full and panel parole docket, ensuring accurate documentation for hearings.
- Verified and entered the Conditional, Addiction Recovery, Full and Panel Parole Docket into the Correctional Data Center (CDC).
- Calculated inmates' next interview dates and presumptive parole release dates.
- Prepared grants, orders, and correspondence to support timely communication and processing.
- Researched, interpreted, and identified a variety of documents for records and hearing processing.
- Attended and documented Legislative Session hearings and coordinated communications before, during, and after session with the general public, Florida Legislature and Senators.
- Handled inquiries and disseminated information for Legislative and Communication Affairs, facilitating effective public engagement.
- Coordinated multiple Bureau electronic communications.
- Routing calls with a multi-line phone system (daily 75+ calls).
- Scheduled appointments utilizing Microsoft Outlook Calendar.
- Recorded the visitation information in the Visitor Notification Log.
- Security- Checked visitors in/out, searched visitors & their personal belongings and scanned visitors with security wand.
- Supported the Office of Executive Clemency by assisting with documentation and communications.
Customer Care Specialist/Technician
VCA Wakulla Animal Hospital
Crawfordville
08.2006 - 08.2010
- Supported veterinarian during medical procedures and ensured exam rooms were clean and prepared.
- Streamlined patient check-in process for appointments, enhancing efficiency.
- Managed phone calls and performed general office duties, including bank deposits.
Education
Associate of Science - Registered Nursing
North Florida College
Madison, FL05-2026
Autologous Biologic's Didactic & Hands-on Cadaver Training - Ft. Myers, FL
Gulf Coast Biologic's Training and Education Center
Ft. Myers, FL06-2021
Associates of Science - Medical Assisting w/ Honors
Keiser University
Tallahassee, FL02-2021
Diploma - Crawfordville, FL
Wakulla High School
Crawfordville, FL05-2005
Legal Secretary A & B - Tallahassee, FL
Lively Technical Institution
Tallahassee, FL05-2005
Skills
- Phlebotomy
- Electronic health records
- Healthcare Billing
- Insurance Verification
- Lab processes
- Centrifuge Machine
- Autoclave
- Availity
- Health Trio
- One Healthcare
- E-FORCSE
- Florida Shots System
- Quantum Lab Services
- LabCorp Link
- AccuDraw
- Eurofins
- Patient Management Systems
- Time management
- Detail-oriented
- Quick learner
- Team player
- Communication skills
- Conflict resolution
- Emergent situations
- Microsoft Windows
- Office Suites
- Emergent situations
- Patient care
- Patient education and counseling
Certification
- CPR- Basic Life Support, Tallahassee, FL, 01/17/25-01/17/27
- The Columbia- Suicide Severity Rating Scale 11/19/2025
References
Available upon request
Timeline
Medical Assistant/Office Manager
QC Kinetix – Regenerative Medicine
06.2021 - 07.2025
Lead Medical Assistant/Assistant Office Manger
Wakulla Urgent Care and Diagnostic Center
09.2018 - 07.2023
Office of the Commissions Clerk
Florida Parole Commission
08.2010 - 03.2016
Customer Care Specialist/Technician
VCA Wakulla Animal Hospital
08.2006 - 08.2010
Associate of Science - Registered Nursing
North Florida College
Autologous Biologic's Didactic & Hands-on Cadaver Training - Ft. Myers, FL
Gulf Coast Biologic's Training and Education Center
Associates of Science - Medical Assisting w/ Honors
Keiser University
Diploma - Crawfordville, FL
Wakulla High School
Legal Secretary A & B - Tallahassee, FL
Lively Technical Institution