Carla Mena
Glen Head,NY
Summary
Efficient Medical Assistant/Office Manager with solid experience in clinical and administrative duties. Skilled in patient care, medical history documentation, EMR/EHR management, and assisting with minor surgeries, including phlebotomy and equipment sterilization. Reliable in fast-paced environments. Brings comprehensive knowledge of medical terminology, HIPAA compliance, and exceptional customer service to advance patient care and clinic efficiency.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Office Manager
Great Neck Medical Services
01.2012 - Current
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Medical Assistant Certificate - Medical Assistant
Franklin Career Institute
Hempstead, NY04-2011
Skills
- HIPAA/OSHA Compliance
- Patient Scheduling
- Customer Service
- Direct Patient Care
- Vital signs monitoring
- EMR / EHR
- Phlebotomy
- BLS Certified
- Equipment Sterilization
- Medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Office Manager
Great Neck Medical Services
01.2012 - Current
Medical Assistant Certificate - Medical Assistant
Franklin Career Institute
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