Billie Dixon
Wannamaker Drug
Society Hill,SC
11
years of professional experience
I have over 20 years of customer service experience. I have a lot of experience in cash handling, bank deposits for companies, money services including bill payments, money transfers, check cashing, money orders, and returns. I have recent experience as a pharmacy technician. I am motivated to work hard and build strong relationships with my teams and customers.
Work History
Pharmacy Technician
2 Years 1 Month- Processed prescription orders accurately, supporting safe and timely medication dispensing.
- Verified patient information and prescription details before filling medications.
- Maintained inventory by rotating stock, checking expiration dates, and restocking shelves.
- Assisted customers with prescription pickup, insurance questions, and pharmacy coordination.
- Entered prescription data into pharmacy systems with attention to accuracy and compliance.
- Prepared medications by counting, labeling, and packaging prescriptions for pharmacist review.
- Resolved routine billing and insurance claims issues to reduce pickup delays.
- Followed HIPAA and pharmacy procedures while handling sensitive patient records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Front End Team Lead
8 Years 10 Months- Led front end associates through cashier, self-checkout, and customer service workflows.
- Trained new team members on register procedures, policies, and service standards.
- Monitored checkout lanes to reduce wait times and improve customer flow.
- Resolved payment discrepancies and escalated complex service issues quickly.
- Reviewed cash handling, register accuracy, and end-of-shift reconciliation processes.
- Monitored cash drawers in 20+ checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported compliance with store policies, safety expectations, and loss prevention practices.
Education
High School Diploma
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Insurance billing
Data entry
Prescription filling and labeling
Cash handling accuracy
Customer service management
Relationship building
Reliability
Refunds processing
Credit returns processing
Complaint resolution
Opening and closing procedures
Timeline
Pharmacy Technician
Wannamaker Drug
09.2024 - CurrentRead More
Front End Team Lead
Walmart
11.2015 - 09.2024Read More
Marlboro County High School
High School Diploma
Read More