Billie Jean Nguyen
Richmond,TX
Summary
Business Analyst with 10+ years experience in interdepartmental coordination, maximizing business functionality and efficiency. A team player with strong prioritization skills and analytical ability, consistently meeting deadlines. Committed to ongoing professional development and research, ensuring innovation in management and problem solving.
Overview
14
14
years of professional experience
Work History
EDI Analyst II
National Oilwell Varco, LP
Houston, TX
12.2016 - Current
- Create EDI setups for customers and suppliers.
- Coordinated with external vendors to ensure timely delivery of required documents and services.
- Created detailed documentation outlining the process flow of each EDI transaction.
- Provided technical support and training to users on EDI systems, processes, and procedures.
- Onboard ledgers and customers into Amalto, over 30 ledgers and 18,000 customers.
- Develop and coordinate with programmers for testing plans, cases, scripts, and scenarios
- Expanded or modified system to serve new purposes or improve workflow.
- Handle troubleshooting for billing inconsistencies
- Monitored, tracked, and assigned JIRA tickets ensuring SLA compliance
- Created and managed reports related to EDI
JR System Analyst
National Oilwell Varco, L.P
Houston, Texas
01.2011 - Current
- Create, update, and maintain global address book records in JDE: Customers, Ship To, Vendors, Facility, and employees.
- Provide support and train users the proper effective use of our business systems.
- Collaborate with developers and business users to provide solutions that meet a business need with a custom developed technology, IS web forms.
- Troubleshoot tier 1 JDE address book application issues using issue tracking software, Remedy.
- Assisted with data conversion and implementation projects
Education
Bachelor of Arts - Art History
California State University, Long Beach
Long Beach, CAAssociate of Arts - Liberal studies
Sierra College
Rocklin, CASkills
- JDE
- Biztalk
- Amalto
- Jira
- Microsoft Office
- Learning Agility
- Time Management
- Communication
- End-user support
- Business process improvement
- Process Automation
- Error resolution
Timeline
EDI Analyst II
National Oilwell Varco, LP
12.2016 - Current
JR System Analyst
National Oilwell Varco, L.P
01.2011 - Current
Bachelor of Arts - Art History
California State University, Long Beach
Associate of Arts - Liberal studies
Sierra College
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