Billie Jo Delp
Elk Creek,VA
Summary
Demonstrated exceptional customer service and reliability, significantly improving business efficiency and profitability.
Professional with proven track record in ensuring efficient and timely delivery of mail and packages. Strong focus on reliability, adaptability to evolving routes and schedules, and collaboration within team environment. Skilled in route planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.
Overview
31
31
years of professional experience
Work History
Rural Mail Carrier
USPS
08.2001 - Current
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Owner/Operator Small Business
Independence Florist
06.2012 - 06.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained all accounts payable, accounts receivable, state and local sales tax, as well as income tax reporting.
Owner/Operator
Home Interiors and Gifts
05.1995 - 01.2008
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Office Manager
Virginia Farm Bureau Insurance
08.1993 - 03.1997
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies..
- Answered phones, quoted and wrote property insurance, waited on customers, received payments and updated customer files
Education
Bachelor of Science - Organizational And Management Development
Bluefield College
Bluefield, VAAssociate of Applied Science - Accounting
Wytheville Community College
Wytheville, VASkills
- Dependability
- Scheduling flexibility
- Prioritization
- Observation
- Postal regulations
- Delivery records
- Customer Service
- Reliability
- Safety awareness
- Logbook Maintenance
- Professionalism
- Time management abilities
Timeline
Owner/Operator Small Business
Independence Florist
06.2012 - 06.2021
Rural Mail Carrier
USPS
08.2001 - Current
Owner/Operator
Home Interiors and Gifts
05.1995 - 01.2008
Office Manager
Virginia Farm Bureau Insurance
08.1993 - 03.1997
Bachelor of Science - Organizational And Management Development
Bluefield College
Associate of Applied Science - Accounting
Wytheville Community College
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