BILLIE JO JENKINS

Work History

True Value Company

Cary, IL

06.2019 - Current

Met daily quotas consistently by always working hard and efficiently with little downtime.
Practiced standard operating procedures for consistent production results.
Restocked other stations and moved completed items to other stations for additional processing.
Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
Changed out equipment, tools and materials to set up new production runs.
Machine Operator
Boxed, labeled and transported items to support assembly operations.
Practiced standard operating procedures for consistent production results
Met daily quotas consistently by always working hard and efficiently with little downtime

Walmart

Woodstock, IL

10.2015 - 04.2019

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Introduced higher standards for customer service and increased efficiency by streamlining operations
Exceeded team goals and collaborated with staff members to implement customer service initiatives
Kept accurate records to document customer service actions and discussions
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Generated customer satisfaction surveys to analyze results into action plans

Woodstock North High School

Woodstock, IL

08.2009 - 04.2015

Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Kept work area clean, dry and free of debris to prevent incidents and accidents.
Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or large items used often by kitchen staff.
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
Paid close attention to instructions from supervisor to complete tasks on time.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Stepped into additional roles during busy times to boost coverage of important stations.
Stepped into additional roles during busy times to boost coverage of important stations
Assisted with kitchen prep work to help operations run smoothly and meet customer needs
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items

Village Market IGA

Wonder Lake, IL

01.2004 - 02.2010

Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Kept orderly and accurate accounting records by monitoring sales documentation.