BillieJo Woznak
Marine City
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Hamlin Pub. Expert in cash handling and guest engagement, I consistently increased sales through effective upselling techniques. Recognized for fostering teamwork and resolving customer complaints professionally, ensuring a memorable dining experience for all guests.
Overview
2026
2026
years of professional experience
Work History
Server
Hamlin Pub
10.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers, promoting teamwork and effective service delivery.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Supported team members during busy shifts, fostering a collaborative work environment.
- Employed effective time management skills to serve multiple tables efficiently.
- Cultivated warm relationships with regular customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Project Manager
Secured Data Services
2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Supported the development of project documentation, including reports and presentations.
- Assisted in coordinating project schedules to ensure timely completion of deliverables.
- Facilitated regular project meetings to review progress and address any issues.
- Maintained organized records of project-related correspondence and documentation.
Education
Associate of Applied Science - Behavioral Sciences
Baker's College
Clinton Township, MI05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Excellent communication
Timeline
Server
Hamlin Pub
10.2022 - Current
Project Manager
Secured Data Services
2020 - Current
Associate of Applied Science - Behavioral Sciences
Baker's College