Summary
Overview
Work History
Education
Skills
Timeline
Generic

BillieJo Woznak

Marine City

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Hamlin Pub. Expert in cash handling and guest engagement, I consistently increased sales through effective upselling techniques. Recognized for fostering teamwork and resolving customer complaints professionally, ensuring a memorable dining experience for all guests.

Overview

2026
2026
years of professional experience

Work History

Server

Hamlin Pub
10.2022 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers, promoting teamwork and effective service delivery.
  • Processed customer orders accurately, ensuring timely delivery of food and beverages.
  • Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
  • Supported team members during busy shifts, fostering a collaborative work environment.
  • Employed effective time management skills to serve multiple tables efficiently.
  • Cultivated warm relationships with regular customers.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Project Manager

Secured Data Services
2020 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Supported the development of project documentation, including reports and presentations.
  • Assisted in coordinating project schedules to ensure timely completion of deliverables.
  • Facilitated regular project meetings to review progress and address any issues.
  • Maintained organized records of project-related correspondence and documentation.

Education

Associate of Applied Science - Behavioral Sciences

Baker's College
Clinton Township, MI
05.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Excellent communication

Timeline

Server

Hamlin Pub
10.2022 - Current

Project Manager

Secured Data Services
2020 - Current

Associate of Applied Science - Behavioral Sciences

Baker's College