BILL REASTER

• Led in-store execution and sales strategy, driving the team to Top 5 nationally in total activations for 4 of 6 months through disciplined coaching and operational focus.

• Elevated sales productivity and guest experience by delivering consistent 1-on-1 coaching, performance tracking, and targeted development for modified full time advisors.

• Partnered closely with field leadership to execute company initiatives, optimize store performance, and ensure consistent adoption of sales and operational standards.

• Deliver personalized fitness plans globally, achieving a 90% client retention rate through goal tracking.

• Mentor clients in sustainable health habits, showcasing transferable leadership and motivation skills.

• Provide expert technical support for Apple products, resolving hardware and software issues to enhance customer satisfaction and product usability.

• Mentored a team of technicians in upselling strategies, converting repair customers into new device owners, increasing sales conversions by 25%.

• Lead training sessions on emerging technologies, improving team and customer product knowledge, boosting retention by 15%.

• Collaborate on process improvements, reducing issue resolution time by 20% and elevating customer experience.

• Maintain a 95% customer satisfaction rating through effective problem-solving and relationship management.

• Led a team of 10 drivers, training them in operations, customer service, and sales tactics, exceeding performance targets by 15%.

• Expanded client accounts from 92 to 112, driving an 18% revenue increase through strategic sales and data insights.

• Utilized Salesforce for account monitoring, lead tracking, and opportunity identification, optimizing client engagements.

• Directed a team of 16, coaching on sales, customer service, and telecommunications, earning the T-Mobile Winners Circle award.

• Increased B2B activations by 700% through innovative training and military-inspired leadership strategies.

• Designed campaigns that boosted new customer sign-ups by 50% and revenue by 18%.

• Leveraged Salesforce and data analysis to track performance and identify growth opportunities.

• Managed a team of 8, fostering a high-performing retail culture and surpassing sales targets by 15%.

• Implemented retention strategies, including follow-ups and promotions, growing repeat business by 20%.

• Oversaw inventory, scheduling, and compliance, ensuring operational efficiency.

• Trained staff on product knowledge and sales, improving customer engagement by 25%.

• Maintained aircraft systems, ensuring 98% mission readiness in high-stakes environments.

• Coordinated test programs, leading teams to execute evaluations efficiently with technical precision.