Brianna Looney
Louisville,KY
Summary
Driven by a results-focused approach, I enhanced The Cosmetics Company Store's operations through strategic merchandise displays and effective staff development. My leadership boosted sales and customer satisfaction by prioritizing problem resolution and operational efficiency, showcasing my adeptness in retail operations and my professional, courteous demeanor.
Overview
5
5
years of professional experience
Work History
Retail Assistant Manager
Estee Lauder/ The Cosmetics Company Store
04.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Retail Sales Associate
Bath and Body Works
10.2019 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Pleasure Ridge Park
Louisville, KY05.2019
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Staff Development
- Marketing strategy
- Employee Scheduling
- Work Planning and Prioritization
- Problem Resolution
- Managing Operations and Efficiency
- Good Judgment
- Professional and Courteous
Timeline
Retail Assistant Manager
Estee Lauder/ The Cosmetics Company Store
04.2022 - Current
Retail Sales Associate
Bath and Body Works
10.2019 - 11.2021
High School Diploma -
Pleasure Ridge Park
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