Bill Sergott
Green Bay,Wisconsin
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Customer Business Manager - National Accounts
TreeHouse Foods Inc.
03.2021 - 01.2023
- Managed National Accounts with more than $80M in sales in the last year, surpassing AOP, despite market headwinds
- Built relationships with customers and community to establish long-term business growth.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed data-supported strategies with underperforming customers to increase sales and revenue by more than 118% in the last 12 months.
Customer Development Specialist
TreeHouse Foods Inc.
11.2019 - 03.2021
- Worked cross-functionally with various members of Production, Sales, Demand Planning, and Commercialization teams to achieve sales goals.
- Exceeded sales goals by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
- Tracked key metrics and developed spreadsheets and data models.
- Partnered with internal resources to present additional value and expertise to clients.
Customer Service and Fulfillment Specialist
TreeHouse Foods Inc.
07.2018 - 11.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Manager of Occupational Health Services
FirstSource Solutions
06.2015 - 07.2018
- Provided digital solutions to National DOT and FAA clients to manage regulatory issues such as compliance.
- Managed a team of Coordinators to provide best-in-class services and increase revenue.
Occupational Health Coordinator
FirstSource Solutions
10.2014 - 06.2015
Director of Communications
Smart Relationships
01.2012 - 10.2014
- Led leadership seminars and workshops for businesses to help their teams grow in emotional intelligence and effectiveness.
Education
B.A. - Theology and Philosophy
St Norbert College
De Pere, WISkills
- Business Development
- High Impact Proposal Presentations
- Solution Selling
- National and Key Account Management
- National Sales Leadership
- Client Relationship-Building
- Market Data Analysis and Reporting
- Demand Forecasting and Planning
- MS Office, SAP, Google Suite, SalesForce, Power BI
- Category Growth
- Public Presentations
- KPI and AOP Strategies and Management
Timeline
Customer Business Manager - National Accounts
TreeHouse Foods Inc.
03.2021 - 01.2023
Customer Development Specialist
TreeHouse Foods Inc.
11.2019 - 03.2021
Customer Service and Fulfillment Specialist
TreeHouse Foods Inc.
07.2018 - 11.2019
Manager of Occupational Health Services
FirstSource Solutions
06.2015 - 07.2018
Occupational Health Coordinator
FirstSource Solutions
10.2014 - 06.2015
Director of Communications
Smart Relationships
01.2012 - 10.2014
B.A. - Theology and Philosophy
St Norbert College
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