Billy Derryberry
Choctaw,OK
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
24
24
years of professional experience
Work History
Check-in Receptionist
Oklahoma Heart Hospital Shawnee Clinic
Shawnee , OK
09.2020 - Current
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Coordinated pick-up and delivery of express mail services.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments for clients, customers, and other visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external patients.
- Scheduled and confirmed appointments.
Receptionist/Physical Therapy Assistant/ C.A.
The Broadway Clinic
Oklahoma City , Oklahoma
06.2001 - 03.2016
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions..
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Maintained cleanliness and organization of the office and treatment areas.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Input patient data into medical software and provided appropriate updates to records.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Kept patient rooms clean between services and removed used linens for laundering.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Performed patient intake procedures, including health history documentation.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Conducted therapeutic exercises and manual therapy techniques under the supervision of a physical therapist.
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
Education
High School Diploma -
Bridgecreek
Bridgecreek Ok05-1996
Some College (No Degree) - Administrative Assistant
Wrights Business Scholl
Oklahoma City, OKSkills
- Bookkeeping
- Scheduling
- Professional and polished presentation
- Security awareness
- Telephone skills
- Multi-line telephone skills
- Appointment scheduling
- Verbal and written communication
- Customer and client relations
- Organization skills
- Mail handling
- Positive and professional
- Time management
- Customer/Client relations
- Front desk operations
- Performance improvement
- Multitasking and prioritization
- Call redirection
- Tech-Savvy
- Greeting and seating clients
- Phone etiquette
- Clerical support
- Multi-line telephone systems
- Calm demeanor
- Data inputting
Timeline
Check-in Receptionist
Oklahoma Heart Hospital Shawnee Clinic
09.2020 - Current
Receptionist/Physical Therapy Assistant/ C.A.
The Broadway Clinic
06.2001 - 03.2016
High School Diploma -
Bridgecreek
Some College (No Degree) - Administrative Assistant
Wrights Business Scholl