Lashanda Battle
Fort Myers,FL
Summary
Dedicated Customer Service professional with proven multitasking abilities and strong organizational skills, seeking a remote position to leverage extensive experience in delivering exceptional support. Recognized for the ability to quickly adapt and master new roles, contributing to team success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Check-In Receptionist
Eye Centers of Florida
Fort Myers, FL
08.2023 - 01.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Informed patients of financial responsibilities prior to rendering services.
- Completed relevant insurance and other claim forms.
- Processed patient payments and scanned identification and insurance cards.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
Leasing Assistant
Robert Half Temp Agency
Fort Myers, US
05.2022 - 03.2023
- Supported Property Manager with daily office responsibilities.
- Handled lease renewals, coordinated maintenance work orders, and followed up with tenants.
- Drafted and distributed official notices for various property matters.
- Prepared and reviewed budgets for repair projects.
- Executed a variety of administrative tasks to maintain operational efficiency.
- Monitored tenant accounts for late or missed payments.
- Maintained accurate records of tenant contracts, leases, and payments.
Customer Service Agent
PLEXOS/DEO UNEMPLOYMENT
Fort Myers, US
05.2020 - 07.2021
- Addressed frequently asked questions about claimed weeks, processing progress, and review stages.
- Executed daily responsibilities related to pin resets, week claims management, and resolving account locks.
- Answered inbound calls, chats and emails to facilitate customer service.
Answering Service Operator
INTERCEPT OF FLORIDA
Fort Myers, US
08.2019 - 05.2020
- Managed after-hours and overflow calls for multiple businesses in sectors like A/C, utilities, and fulfillment centers.
- Provided support in managing patient emergencies during various healthcare consults.
- Handle administrative duties, including data entry and call transfers.
- Researched and quickly resolved customer issues.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Patient Care Liaison
HCA HEATLHCARE
Fort Myers, US
11.2015 - 07.2019
- Managed administrative tasks such as coordinating events and appointments.
- Facilitated connections between guests, patients, and appropriate hospital departments.
- Guaranteed delivery of exceptional customer service.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Cashier Receptionist/Dispatcher
SWFL TRANSPORTATION GROUP
Fort Myers, US
10.2014 - 11.2015
- Processed customer payment information according to service requirements.
- Facilitated open communication between staff and leadership to maintain driver safety.
- Processed daily payouts and ensured accuracy of transactions.
- Assigned ride details to drivers for various destinations including local areas, airports and other towns.
Front Desk Agent
CANDLEWOOD SUITES
Fort Myers, US
05.2012 - 11.2014
- Provided efficient customer service for seamless check-in and check-out processes.
- Supported Sales Manager in organizing events and processing room requests.
- Maintained cleanliness standards in lobby and front hotel areas.
- Performed audits before and after each shift.
- Facilitated daily sales reporting by compiling essential data for management.
Education
Some College - Massage Therapy
FLORIDA COLLEGE OF NATURAL HEALTH
Bradenton, FL07.2013
HIGH SCHOOL GRADUATE -
NORTH FORT MYERS HIGH SCHOOL
North Fort Myers, FL05.2006
Skills
- Customer Service
- Front Desk
- Dispatch
- Operator
- Typing Proficiency: 40 WPM
- Data Entry
- Cash Handling
- Management
- Troubleshooting
- Insurance Verification
- Medical Scheduling
- Patient Care Coordination Experience
References
References available upon request.
Timeline
Check-In Receptionist
Eye Centers of Florida
08.2023 - 01.2024
Leasing Assistant
Robert Half Temp Agency
05.2022 - 03.2023
Customer Service Agent
PLEXOS/DEO UNEMPLOYMENT
05.2020 - 07.2021
Answering Service Operator
INTERCEPT OF FLORIDA
08.2019 - 05.2020
Patient Care Liaison
HCA HEATLHCARE
11.2015 - 07.2019
Cashier Receptionist/Dispatcher
SWFL TRANSPORTATION GROUP
10.2014 - 11.2015
Front Desk Agent
CANDLEWOOD SUITES
05.2012 - 11.2014
Some College - Massage Therapy
FLORIDA COLLEGE OF NATURAL HEALTH
HIGH SCHOOL GRADUATE -
NORTH FORT MYERS HIGH SCHOOL