Billy Duncan
Haslet,TX
Summary
Forward-thinking Operations Specialist bringing 34 years of expertise in Weather Forecasting for Aviation sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Has developed a strong professional relationship with major U.S. and international airlines.
Overview
28
28
years of professional experience
Work History
Aviation Forecast Operations Leader
The Weather Company, An IBM Business
2019.03 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Meteorologist-in-Charge (MIC) at American Airlines
The Weather Company, An IBM Business
2015.12 - 2019.02
- Maintained, organized and tracked weather event data.
- Operated computer graphic equipment to produce weather reports and maps for analysis.
- Anchored live weather segments during severe weather situations.
- Managed team of embedded meteorologists providing weather intelligence to American Airlines.
- Conducted numerical simulations of climate conditions to understand and predict global or regional weather patterns.
- Analyzed and interpreted meteorological data collected by surface and upper-air stations, satellites and radar to develop reports and forecasts.
Senior Aviation Meteorologist
Weather Services International
2005.02 - 2015.12
- Maintained, organized and tracked weather event data.
- Conducted numerical simulations of climate conditions to understand and predict global or regional weather patterns.
- Analyzed and interpreted meteorological data collected by surface and upper-air stations, satellites and radar to develop reports and forecasts.
- Developed and presented long and short-range weather forecast information every day.
- Posted daily weather information to social media platforms to keep public informed.
Chief Weather Station Operations
United States Air Force
2002.08 - 2005.02
Chief Weather Station Operations
United States Air Force
1995.08 - 2002.08
Education
Master of Arts - Human Resources Management
Webster University School of Business & Technology
St Louis, MO10.2008
Skills
- Customer Relations
- Quality Assurance
- Performance Monitoring
- Risk Management
- Staff Supervision
- Operations Management
- Compliance Management
- Project Management
Timeline
Aviation Forecast Operations Leader
The Weather Company, An IBM Business
2019.03 - Current
Meteorologist-in-Charge (MIC) at American Airlines
The Weather Company, An IBM Business
2015.12 - 2019.02
Senior Aviation Meteorologist
Weather Services International
2005.02 - 2015.12
Chief Weather Station Operations
United States Air Force
2002.08 - 2005.02
Chief Weather Station Operations
United States Air Force
1995.08 - 2002.08
Master of Arts - Human Resources Management
Webster University School of Business & Technology
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