Tyler Fountain
Henderson
Summary
Customer-focused and results-driven sales professional with extensive experience in customer service, call center operations, and technology sales. Proven ability to exceed sales goals, resolve complex issues, and lead team initiatives. Adept at communicating effectively and providing outstanding service that builds long-term client relationships.
Overview
20
20
years of professional experience
Work History
Senior Call Center Agent
RESORTCOM INTERNATIONAL
Las Vegas
08.2016 - Current
- Manage inbound/outbound calls for timeshare reservations and upgrades
- Promote member services and ensure exceptional customer satisfaction
- Consistently meet and exceed personal and team sales goals
- Resolve escalated customer issues promptly and professionally
- Facilitate team huddles to promote new offers and seasonal promotions
- Process payments via phone and manage member CRM submissions
- Travel to resort locations to enhance client relations and service delivery
Google Specialist
PREMIUM RETAIL SERVICES – BEST BUY
Mount Vernon
06.2016 - 08.2016
- Represented Google to promote and educate customers on Chromebooks, Chromecasts, and Google OS
- Assisted with manufacturer inquiries and maintained product displays
Mobile Expert
MARKETSOURCE, INC – TARGET
Mount Vernon
09.2015 - 05.2016
- Sold a wide range of high-end electronics including TVs, phones, and tablets
- Guided customers through product education and purchasing decisions
Transporter
HERTZ
New Rochelle
03.2014 - 08.2015
- Provided support in managing vehicle inventory and availability effectively.
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues.
- Managed transport documentation, accurately logging each client
- Collaborated with team members to streamline transportation processes daily.
Service Agent
CALVERY STAFFING
Fresh Meadows
07.2012 - 03.2014
Mail Handler
USPS
White Plains
05.2013 - 06.2013
Sales Associate
STAPLES
Dover
04.2011 - 05.2013
Administrator
JUST US FRIENDS, INC
Mount Vernon
05.2005 - 06.2007
Education
Diploma -
Mount Vernon High School
06.2007
Credits
Delaware State University
Skills
- Customer Relationship Management (CRM)
- Call Center Operations
- Timeshare Sales & Upgrades
- Team Leadership & Training
- Technical Product Knowledge (Google, Electronics)
- Conflict Resolution & Escalation Handling
- Payment Processing & Financial Transactions
- Travel Coordination & Client Support
Timeline
Senior Call Center Agent
RESORTCOM INTERNATIONAL
08.2016 - Current
Google Specialist
PREMIUM RETAIL SERVICES – BEST BUY
06.2016 - 08.2016
Mobile Expert
MARKETSOURCE, INC – TARGET
09.2015 - 05.2016
Transporter
HERTZ
03.2014 - 08.2015
Mail Handler
USPS
05.2013 - 06.2013
Service Agent
CALVERY STAFFING
07.2012 - 03.2014
Sales Associate
STAPLES
04.2011 - 05.2013
Administrator
JUST US FRIENDS, INC
05.2005 - 06.2007
Diploma -
Mount Vernon High School
Credits
Delaware State University