Billy Garcia
Round Lake,IL
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
UPS
01.2022 - 10.2024
- · Managed all business operations, overseeing 400 employees within a 600,000 square-foot facility. Administered an $11M budget, setting measurable quarterly goals aligned with company objectives, and achieved a cost reduction of $417K. Led nine teams, each with over 35 employees, to meet company-wide objectives, resulting in a productivity increase of over 15%.
- · I have achieved higher employee retention rates by fostering a positive work environment and offering opportunities for professional growth. Additionally, I oversee the hiring and recruiting efforts within the operation.
- · Led initiatives to enhance the work environment, company culture, and overall business strategy. Coached and mentored team members to sustain high levels of productivity and performance metrics.
- · Developed a risk management strategy that decreased operational risks by 37%, enhancing compliance and regulatory adherence. Advocated for safety protocols that ensured a secure work environment, leading to a significant reduction in workplace accidents.
Preload Operations Supervisor
UPS
01.2015 - 01.2022
- · Managed all aspects of preload operations, including primary sorting, small sort, and outbound logistics. Worked in tandem with external facilities and directed a team of 80 on-site package handlers to ensure efficient and timely processing of packages, consistently exceeding key performance indicators (KPIs) and production goals.
- · I established and implemented Standard Operating Procedures (SOPs) that resulted in a 20% improvement in processing rates over eight months, thus enhancing operational efficiency and contributing to an increase in revenue.
- · I directly supervised five part-time preload supervisors, utilizing my expertise in training and development to provide effective coaching on production best practices and employee management skills. I also successfully guided these part-time supervisors towards promotions.
- · Advocated for the establishment and observance of safety initiatives, diligently overseeing staff conduct to guarantee adherence to UPS and OSHA standards, thereby protecting employee welfare.
On Road Center Supervisor
UPS
01.2017 - 01.2018
- · Serving as a change agent at the Northbrook facility, I applied my expertise in turnaround strategies to implement best practices in process, safety, service, and production. This led to significant score improvements and elevated the facility from its previous rank as the lowest performer within the division.
- · Managed and coordinated 32 drivers across seven cities, undertaking three-day ride evaluations with each driver to gauge performance and formulate extensive growth strategies.
- · Utilized cross-functional communication skills to interact with local businesses and institutions, creating sales leads that helped develop new business opportunities and increase revenue.
Education
High School Diploma -
Round Lake
Round Lake, ILSome College (No Degree) - Operations Management
DeVry University
Downers Grove, ILSkills
- Problem-Solving
- Workflow Optimization
- Production
- Employee Motivation
- Team Leadership
- Operational Efficiency
- Performance Evaluations
- Organizational Management
- Planning and Implementation
- Employee relations and conflict resolution
- Process Improvements
- Interpersonal Communication
Timeline
Operations Manager
UPS
01.2022 - 10.2024
On Road Center Supervisor
UPS
01.2017 - 01.2018
Preload Operations Supervisor
UPS
01.2015 - 01.2022
High School Diploma -
Round Lake
Some College (No Degree) - Operations Management
DeVry University
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