Billy Gray
Poplar Bluff,MO
Summary
Experienced restaurant manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 14 years of progressive leadership experience.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
McDonald's
03.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Department Manager
McDonald's Restaurant
08.2019 - 03.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Department Manager
McDonald's Restaurant
01.2015 - 08.2019
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Manager
McDonald's Restaurant
03.2010 - 12.2014
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
Crew Member
McDonald's Restaurant
03.2008 - 05.2010
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
Education
Diploma -
Puxico High School
Puxico, MO05.2010
Skills
- Hiring and Firing
- Active Listening
- Brand Loyalty
- Problem Anticipation and Resolution
Timeline
Restaurant Manager
McDonald's
03.2021 - 09.2022
Department Manager
McDonald's Restaurant
08.2019 - 03.2021
Department Manager
McDonald's Restaurant
01.2015 - 08.2019
Manager
McDonald's Restaurant
03.2010 - 12.2014
Crew Member
McDonald's Restaurant
03.2008 - 05.2010
Diploma -
Puxico High School
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