Billy Jimenez
Island Park
Summary
Dynamic courier with a proven track record at FedEx Express, excelling in time-sensitive deliveries and customer service. Demonstrated exceptional problem-solving skills and attention to detail while maintaining a clean driving record. Successfully enhanced customer satisfaction through efficient package handling and effective communication, ensuring timely and secure deliveries.
Overview
23
23
years of professional experience
Work History
Courier
FedEx Express
Garden City New York
08.2003 - 03.2026
- Delivered packages efficiently within designated timeframes using GPS and routing software.
- Maintained accurate records of shipments and deliveries, ensuring compliance with company policies.
- Assisted in loading and unloading packages, optimizing space for safe transport.
- Communicated with customers regarding delivery status, addressing inquiries professionally.
- Conducted vehicle inspections to ensure safety and operational readiness before routes.
- Adapted to changing schedules and routes, demonstrating flexibility in high-pressure situations.
- Collaborated with team members to streamline package sorting processes, improving workflow efficiency.
- Resolved delivery issues promptly, enhancing customer satisfaction through effective problem-solving skills.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Education
High School Diploma -
Long Beach High School
Long Beach, NYLiberal Arts And Sciences
Nassau Community College
Garden City, NYSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Route planning
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
Timeline
Courier
FedEx Express
08.2003 - 03.2026
High School Diploma -
Long Beach High School
Liberal Arts And Sciences
Nassau Community College