Billy Kouwe
Spring Valley,CA
Summary
Reliable Head Bartender with 33 years of experience in a variety of bars, maintaining bar standards and meeting health codes. Track record of delivering premium customer service and maintaining composure in stressful situations.
Overview
23
23
years of professional experience
Work History
Head Bartender
Morton's The Steakhouse
San Diego, CA
01.2011 - 02.2024
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Handled food orders.
- Trained new bartenders on proper techniques, and assigned specific tasks and duties.
- Performed opening and closing responsibilities.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured that all liquor laws were followed during service hours.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Checked identification of patrons who appeared under age 30.
Bartender
Claim Jumper
La Mesa, CA
12.2000 - 12.2010
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Radio And Television Broadcasting
Grossmont College
El Cajon, CA06-2004
Some College (No Degree) - Television
The University of Arizona
Tucson, AZSkills
- Efficient Customer Service
- Spirits, Wine, & Craft Beer Knowledge
- Complaint Resolution
- Bar Side Work
- Safety Awareness & Servsafe Compliant
- Accurate Cash Handling
- Cost Control
- Menu Knowledge
- Pos System Expertise
Timeline
Head Bartender
Morton's The Steakhouse
01.2011 - 02.2024
Bartender
Claim Jumper
12.2000 - 12.2010
Associate of Arts - Radio And Television Broadcasting
Grossmont College
Some College (No Degree) - Television
The University of Arizona
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