Billy Neal
Atlanta,Georgia
Summary
Dedicated professional with a background in economics and 20 years of customer service experience, seeking a challenging role within a forward-thinking organization. Driven by a strong desire for growth and advancement, bringing a motivated and personable approach to work. Known for flexibility and versatility, consistently delivering successful results across various projects. Excel in building professional relationships at all levels while maintaining composure under pressure. Eager to continue learning and applying new knowledge, committed to contributing skills and expertise to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Sundial Associate
Marriott Hotels (Sundial Restaurant Bar and View)
01.2011 - Current
- Expertly crafted and served a wide range of cocktails, wines, and beverages in a high-volume environment, consistently delivering high-quality service
- Provided exceptional service to guests by anticipating needs, addressing concerns promptly, and creating a welcoming atmosphere
- Maintained comprehensive knowledge of menu items, including food and drink specials, to effectively recommend pairings
- Worked closely with kitchen staff and fellow servers to ensure smooth service operations, including coordinating special requests and managing large group bookings
- Assisted in the setup and execution of special events and functions, including weddings, conferences, and private parties, ensuring seamless service and guest satisfaction.
Cruise Line Associate
Norwegian Cruise Line
01.2009 - 01.2011
- Monitored and managed inventory levels of supplies and equipment, including restocking and maintenance, ensuring availability and proper functioning of necessary resources
- Conducted regular safety drills, maintained up-to-date knowledge of emergency procedures, and ensured compliance with maritime regulations and company
- Engaged with guests to gather feedback, address concerns, and provide personalized recommendations for onboard activities and excursions, enhancing their overall cruise experience.
Red Lobster Associate
Darden
01.2004 - 12.2008
- Managed daily bar operations, including inventory control, ordering supplies, and maintaining cleanliness, ensuring a well-stocked and organized bar area that met both guest needs and safety standards.
Education
Bachelor of Business Administration in Economics -
University of West Georgia
Carrollton, GA01.2008
Web Development Fundamentals (HTML, CSS, JavaScript) -
NuCamp Coding Bootcamp
Atlanta, GA07.2021
Skills
- Communication
- Multi-Tasking
- Strong Customer Focus
- Time Management
- Creative Problem Solving
- Marketing & Sales
- Relationship Building
- Adaptability and Flexibility
- Team Collaboration
Timeline
Sundial Associate
Marriott Hotels (Sundial Restaurant Bar and View)
01.2011 - Current
Cruise Line Associate
Norwegian Cruise Line
01.2009 - 01.2011
Red Lobster Associate
Darden
01.2004 - 12.2008
Bachelor of Business Administration in Economics -
University of West Georgia
Web Development Fundamentals (HTML, CSS, JavaScript) -
NuCamp Coding Bootcamp
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