BILLY RYAN
Phoenix,AZ
Summary
Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies, and building high-performing teams. Passionate about applying excellent organization, coaching and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Regional Vice President of Operations
WING STOP
1 2021 - Current
- Spearhead operational strategies and initiatives across 52+ Wing Stop franchises, resulting in a 45% increase in same-store sales over the last year
- Lead a team of 8 area coaches, 52 general managers with over 1,000 employees, fostering a culture of accountability, excellence, and continuous improvement
- Implement cost-saving measures and process optimizations that reduced operational expenses by 10%, without compromising quality or customer satisfaction
- Develop and execute comprehensive training programs for area coaches and managers, enhancing leadership skills and operational proficiency
- Establish and maintain strong relationships with franchisor and leadership, providing ongoing support and guidance to ensure adherence to Wing Stop's brand standards and operational protocols
- Conduct regular performance evaluations and audits, identifying areas for improvement, and driving corrective actions to achieve operational excellence
- Collaborate with cross-functional teams, including marketing, supply chain, and finance, to align operational goals with overall business objectives and drive sustained growth
- I am results-oriented leader passionate about operations, training and a memorable guest experience
- My experience and skillset offers a unique blend of strategic planning and hands-on execution, allowing me to see the tangible results of my efforts
- Building teams for success is my passion, as it involves nurturing talent, fostering collaboration, and creating an environment where individuals can thrive and achieve collective goals
Food & Beverage Director
TROON GOLF | RIO VERDE COUNTRY CLUB
01.2022 - 01.2023
- Responsible for all restaurant operations for a 700-member private golf club
- Charged with rebuilding the team during unprecedented times
- Grew front-of-house team from 7 team members to over 20 with 90% retention through culture, high-energy engagement, effective scheduling and servant leadership
- Responsible for all the screening, interviewing, hiring and training of new team members
- Increased revenue by 50% through guest experience excellence, high shift execution and increased staffing allowing for a second restaurant to be opened
- Assisted in planning and executing weekly events ranging from 30 to 300 members
- Manage all inventory, ordering and effective schedule writing
Regional Director of Operations
PLANET SMOOTHIE
01.2011 - 01.2021
- Maintained brand standards and operational excellence for 50 franchised stores
- Conducted over 50-75 operational store visits annually
- Opened an average of 12 stores a year and successfully train over 300 new Team Members and Owners
- Principal Trainer for our training of new Franchise Owners consisting of classroom and in-store training
- Managed the mystery shop program for over 120 stores
- Developed and grow relationships with Franchise Owners to drive and develop more operational/training efficiencies resulting in lower expenses, higher sales and profitable Franchise Owners
- Managed P&L to 22% food cost and 17% labor
Multi-Unit Operations Manager
PINKBERRY YOGURT
01.2009 - 01.2011
- Managed all in-store business aspects of bringing Pinkberry into a new market resulting in the first Pinkberry in the Southeast
- Developed systems and processes to open on-time/on-budget while executing the brand standard
- Hired and trained Shift Leaders and Team Members resulting in less than 1% attrition to date
- Directed 16 New Store Opening Buzz Events to generate pre-opening brand awareness
- Developed General Managers to role-model company values and build sales resulting in incremental sales growth with a decrease in food and labor costs
Education
Bachelor of Business Administration -
University of Alabama
01.1989 - 01.1993
Skills
Operational strategies
Cost saving measures
Process optimization
Training programs
Team building
Strategic planning and execution
Leadership training
Cost analysis and savings
Awards
- Gulf War veteran
- Liberation of Kuwait Medal
- Honorable Discharge from Active Armed Forces, 1991
Timeline
Food & Beverage Director
TROON GOLF | RIO VERDE COUNTRY CLUB
01.2022 - 01.2023
Regional Director of Operations
PLANET SMOOTHIE
01.2011 - 01.2021
Multi-Unit Operations Manager
PINKBERRY YOGURT
01.2009 - 01.2011
Bachelor of Business Administration -
University of Alabama
01.1989 - 01.1993
Regional Vice President of Operations
WING STOP
1 2021 - Current
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