Billy J. Rodriguez
West Sacramento,CA
Summary
Knowledgeable IT Associate with a solid foundation in IT support and system maintenance. Proven track record in managing software installations and troubleshooting technical issues. Demonstrated ability in network administration and user support.
Overview
21
21
years of professional experience
Work History
Information Technology Associate
CalPERS
04.2023 - 04.2025
- Implemented IT solutions to enhance operational efficiency.
- Provided technical support for hardware and software issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to identify and resolve system-related challenges.
- Managed user accounts and permissions within various software systems to maintain security protocols.
- Conducted training sessions for staff on new technologies and best practices in IT usage.
- Led troubleshooting efforts for network issues, resulting in improved system reliability and performance.
- Designed documentation for IT procedures, promoting consistency and knowledge sharing among team members.
- Conducted regular system backups, ensuring safe storage of critical data during contingencies.
- Streamlined IT processes through automation, reducing manual effort and increasing efficiency.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff.
- Trained end users in proper use of software programs, enhancing their overall technical skills.
- Established IT policies and procedures that adhered to industry best practices and regulatory requirements.
- Configured hardware, devices, and software to set up workstations for employees.
- Created user accounts and assigned permissions.
Systems Administration
Just, Inc
01.2019 - 01.2022
- Okta and OneLogin User Administration
- Active Directory support and administration (Group policies, OUs, security group permissions, account provisioning)
- Administered Office 365 admin platform, Exchange Admin, and SharePoint Admin
- Supported Office 365 cloud and Office Desktop (Outlook, Excel, Word, PowerPoint, OneDrive, OneNote, SharePoint, Teams)
- Maintained Windows and Mac laptops, desktops, lab computers, and iOS mobile phones
- Software installation, OS patch, and upgrades for both Windows and Mac platforms
- Managed IT support tickets with FreshService
- Endpoint Inventory Management via FreshService
- Cisco Meraki Systems Manager endpoint administration and software push
- Cisco Meraki MV21 Camera setups
- Imagine Dell Latitude, Microsoft Surface Book, Lenovo Thinkpad, and Apple Macbook Pro workstations using Carbon Copy Cloner and Clonezilla
- Data backup and recovery using CrashPlan and Druva
- Mail and Data Migration from G-Suite (Mail, Drive) and Outlook PST to Office 365
- MacBook Pro repairs (replacing retina displays)
- Remote support via GoToAssist, TeamViewer, and MS Teams
- Contract via TekSystems, Inc.
Computer Operations & Systems Analyst
Hewlett Packard Enterprise
Sacramento, CA
01.2010 - 01.2018
- Provided helpdesk support for statewide end-users
- Workstation software, hardware, and networking troubleshooting
- Assisted in database system administration and optimization of Informix applications
- Data backup management via DataProtector
- Large scale application deployment support
- Active Directory support and administration
- Updated and managed procedure documentation
- Formerly Hewlett-Packard Enterprise
Graphic Designer III
AT&T Yellow Pages
01.2004 - 01.2010
- Designed marketing & advertisement media for YellowPages.com
- Worked with clients to create yellow page ads to meet marketing objectives
- Layout creation and design for both web and print campaigns
- Directed photo shoots to meet clients' needs for marketing campaigns
Education
Information Technology - Information Technology
University of Phoenix
Sacramento, CA02-2027
Certification of Graphic Design, Web & Multimedia -
Silicon Valley College
Walnut Creek, CA01.2002
Skills
- Windows
- MacOS
- Linux
- Unix
- IOS
- Android
- Microsoft Office 365
- Active Directory
- OneLogin
- Teamwork and collaboration
- Multitasking
- Remote support
- Help desk support
Timeline
Information Technology Associate
CalPERS
04.2023 - 04.2025
Systems Administration
Just, Inc
01.2019 - 01.2022
Computer Operations & Systems Analyst
Hewlett Packard Enterprise
01.2010 - 01.2018
Graphic Designer III
AT&T Yellow Pages
01.2004 - 01.2010
Information Technology - Information Technology
University of Phoenix
Certification of Graphic Design, Web & Multimedia -
Silicon Valley College