NICHOLAS KING
6000 Redondo Way, Roseville,CA
Summary
Highly motivated Information Technology Associate with over 13 years of experience in the field of Information Technology. Offering extensive skills involving the implementation, configuration, maintenance and support of storage and data protection systems/software, disaster recovery systems/software, computers, printers, phone systems, network and mobile devices and their peripherals. Able to configure data storage and protection systems from the ground up and quickly diagnose, troubleshoot and perform administrative services to deliver reliable and accurate solutions onsite or via phone support.
Overview
13
13
years of professional experience
Work History
Information Technology Associate
California Department Of Transportation
12.2022 - Current
- Coordinated efforts across the State of California with over 12 districts to install, configure and implement Pure data storage arrays and configured Commvault to utilize the systems for data protection.
- Configured Pure storage arrays in both Sacramento and L.A. for geographical redundancy to enable superior disaster recovery efforts.
- Monitor data storage arrays across 2 facilities and 12 district offices for hardware/software failures, security alerts and errors and coordinate with vendors to resolve issues.
- Facilitated large scale projects such as data migrations from remote parts of California to storage systems located elsewhere.
- Installed, configured and zoned network brocade switches to provide access between two remotely located storage systems for data migration purposes.
- Continuously provide guidance and support for our district IT teams.
- Developed training materials and procedures and trained users in district teams on standard data storage practices and support.
- Administrate, design and support capacity planning, monitoring and ITSM activities for data storage, data protection and disaster recovery related architecture, hardware and software.
- Configure, test and support network storage drives and address related support tickets.
Information Technology Associate
California Department Of Transportation
03.2020 - 12.2022
- Audited inventory of IT equipment to track and monitor assets and ensure compliance with state policies and regulations.
- Deployed, configured, maintained, surveyed and upgraded computers, printers, mobile and network devices and their peripherals across 6 different divisions, 7 locations and hundreds of users.
- Collaborated on large scale IT projects involving operating system upgrades, security risk mitigation, government adaptation to Covid-19 equipment standards and emergency service response.
- Evaluated hardware, software and new technology to make purchase recommendations.
- Developed training materials and procedures and trained individuals on industry standards.
- Performed complex hardware repairs and upgrades on desktop and laptop computers.
- Provided operational support via phone system for clients with software and hardware issues.
Advanced Repair Agent
Best Buy, Geek Squad
05.2015 - 03.2020
- Diagnosed, repaired, maintained and tested various end-user devices and network systems, including operating system optimization and malware removal.
- Documented and updated standards and procedures to ensure industry standards were met and company expectations were exceeded.
- Performed problem and incident management related to client technologies.
- Reported troubleshooting steps taken across 30 information systems being-repaired daily and employed proper repair solutions accordingly.
- Facilitated quality assurance and control by documenting repairs and streamlining repair processes leading to greater Net Promoter Score reviews.
Operations Agent
Best Buy, Geek Squad
06.2013 - 05.2015
- Managed on average 40 outgoing and incoming products for repair.
- Assisted with repairs on computers with hardware and software issues when there was downtime.
- Provided logistics and tier two support for escalated issues involving customers onsite.
- Communicated with clients, management, corporate, service centers and vendors to assure rapid repair process.
Customer Service Agent
Best Buy, Geek Squad
05.2012 - 06.2013
- Translated technical jargon into layman's terms.
- Troubleshot and repaired consumer technologies to reduce returned product and increase store revenue.
- Diagnosed problems and developed solutions.
- Facilitated single point contact for Geek Squad repair centers.
Skills
- Data Storage Engineering
- Data Protection Support
- Storage Area Network (SAN) Support
- Vast Hardware knowledge
- Optimizing and performance tuning
- Comprehensive diagnostic abilities
- Windows XP - 10 Operating Systems
- Mobile Platform Support
- Desktop support and Operating System repair
- Technical Helpdesk experience
- Experienced with MacOS and iOS operating systems
- Excellent Communication
- Training and Development
- Critical Thinking
- Fast learner
- Detail oriented
Timeline
Information Technology Associate
California Department Of Transportation
12.2022 - Current
Information Technology Associate
California Department Of Transportation
03.2020 - 12.2022
Advanced Repair Agent
Best Buy, Geek Squad
05.2015 - 03.2020
Operations Agent
Best Buy, Geek Squad
06.2013 - 05.2015
Customer Service Agent
Best Buy, Geek Squad
05.2012 - 06.2013
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