Billy R Washington Jr
San Antonio
Summary
Accomplished at Amazon, I leveraged skills in safety management and continuous improvement to mentor staff and enhance workflow, driving business growth. My proactive approach in quality assurance and operational support led to significant process optimizations. Demonstrating exceptional multitasking abilities and a commitment to excellence, I played a pivotal role in achieving key performance metrics.
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
03.2023 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Supported process improvement initiatives, facilitating efficient workflow.
- Assisted in daily operations to ensure seamless production processes.
Amnesty
Amazon
05.2018 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Picker
Amazon
07.2017 - 03.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Scanned and verified UPC codes for all products to aid in identification.
Counter
Amazon
07.2017 - 03.2022
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Adapted to various counting environments, showcasing flexibility and versatility.
- Contributed to customer satisfaction by quickly resolving any counting-related queries.
- Supported loss prevention efforts by accurately tracking merchandise.
Inbound Stower
Amazon
07.2017 - 03.2022
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
Learning Ambassador
Amazon
07.2017 - 03.2022
- Continuously observed, tracked and improved training courses to meet changing employee demands.
- Identified associates struggling with concepts and discussed needs with supervisors
- Employed wide range of teaching strategies, hands-on activities and multimedia-base techniques to keep training classes fresh and interesting.
- Train over several hundred associates from pick, count, and stow.
- Coach, audit and moviate associate to help improve associate quality and productivity.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Empowered employees to take charge of their learning paths with personalized development plans.
Process Guide
Amazon
07.2018 - 05.2021
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Implemented process improvements for increased productivity and cost savings.
Shipping and Receiving Clerk
Amazon
07.2018 - 05.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
Education
No Degree - Information Technology Ephasis In Cyber Security
Grand Canyon University
Phoenix, AZ05-2029
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Continuous improvement
- Quality assurance
- Knowledge management
- Operational support
- Multitasking and time management
- Customer service
Timeline
Process Assistant
Amazon
03.2023 - Current
Process Guide
Amazon
07.2018 - 05.2021
Shipping and Receiving Clerk
Amazon
07.2018 - 05.2021
Amnesty
Amazon
05.2018 - 07.2022
Picker
Amazon
07.2017 - 03.2022
Counter
Amazon
07.2017 - 03.2022
Inbound Stower
Amazon
07.2017 - 03.2022
Learning Ambassador
Amazon
07.2017 - 03.2022
No Degree - Information Technology Ephasis In Cyber Security
Grand Canyon University
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