'bimbola Ishola

• Increased end-user satisfaction by troubleshooting issues swiftly, providing prompt resolutions to minimize downtime in critical healthcare environments.
• Empowered clients to achieve their strategic goals by implementing innovative healthcare IT solutions tailored to their unique needs.
• Served as an expert resource for internal teams regarding Epic functionality modifications or enhancements based on emerging technology trends or client requests.
• Contributed to successful system go-live events, ensuring smooth transitions and minimal disruptions.

• Facilitated system configuration and optimization for Epic EHR implementation across multiple departments.
• Collaborated with clinical staff to gather requirements and customize workflows within Epic system.
• Developed and delivered training sessions to ensure smooth user adoption of Epic applications.
• Analyzed data migration processes, ensuring integrity and accuracy of patient records during transitions.
• Mentored junior consultants on best practices for Epic deployment and user support strategies.
• Managed complex projects effectively, adhering to strict deadlines and budgets while delivering high-quality results for clients.

• Provided exceptional customer service throughout the entire project lifecycle, addressing concerns promptly and maintaining open communication channels.
• Worked with customers and engineering team to determine equipment needs and system requirements.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
• Configured and modified product systems to meet customer-specific needs.

• Provided ongoing support after project completion, ensuring long-term success and satisfaction for clients using the Epic system.
• Maintained up-to-date knowledge on Epic software advancements through continuous professional development activities such as conferences, webinars, and workshops.
• Coordinated with Epic trainers to ensure a cohesive approach to end-user education, promoting consistent messaging and expectations across all user groups.
• Established strong relationships with stakeholders at all levels of client organizations, fostering trust and collaboration throughout the project process.

• Conducted thorough post-implementation evaluations, identifying areas of improvement and recommending remedial actions as needed.
• Designed tailored training materials and user guides for specific client requirements, maximizing usability and understanding of Epic systems.
• Mentored junior consultants on best practices in Epic activation, helping build a knowledgeable and effective team of professionals.
• Assisted in developing project plans outlining scope, timeline, resources required, risks/mitigation strategies associated with implementing new technologies within an organization''s existing structure.

• Assisted and trained clinicians on Dragon use and Smart Sets for not writing
• Assisted and trained physicians on documentation, order, referrals, preference list and managing in-baskets
• Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
• Contributed to development of comprehensive training materials for new team members, ensuring consistent knowledge transfer and skills development.
• Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency
• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Reduced downtime with proactive identification and resolution of technical issues in the Epic environment.

• Led Epic system activation projects, ensuring alignment with client requirements and timelines.
• Conducted training sessions for end-users, enhancing adoption of Epic functionalities and workflows.
• Facilitated communication between stakeholders, ensuring clarity on project goals and deliverables throughout implementation phases.
• Enhanced end-user adoption by providing comprehensive training and support during Epic software implementation.
• Acted as a liaison between clients and technical teams, ensuring seamless integration of new systems with existing infrastructure.

• Led Epic system activation projects, ensuring alignment with client requirements and timelines.
• Collaborated with cross-functional teams to identify and resolve system integration challenges.
• Developed documentation and training materials to support ongoing user education and resource accessibility.
• Analyzed workflow processes to identify areas for optimization, increasing operational efficiency within the system.
• Provided ongoing support during post-activation phases, addressing user inquiries and troubleshooting issues effectively.
• Evaluated system performance metrics, recommending improvements based on user feedback and usage patterns.

• Streamlined Epic OpTime implementation by providing comprehensive Go-Live support and expert guidance.
• Generated reports to track performance and analyze trends.
• Configured and tested new software and hardware.
• Installed, configured and maintained computer systems and network connections.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Monitored system performance to identify potential issues.
• Installed and configured operating systems and applications.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped in implementing and developing training programs.
• Developed and implemented preventive maintenance procedures.

• Excellent one-on-one ATE training sessions for all clinical and non-clinical staff PRN
• Assisted physicians and nurses with tools to maintain documentation and orders
• Supported with admissions, transfer, discharge workflow and processes
• Trained staff on ambulatory workflow, patient visit, procedures and documenting multiple visits
• Worked with clients to define needs, identify problem areas and assess solutions
• Assisted and trained clinicians on Dragon use and Smart Sets for not writing
• Assisted and trained physicians on documentation, order, referrals, preference list and managing in-baskets
• Trained users on how to generate and create reports
• Assessed staff implementation of meaningful use requirements when documenting patient file
• Supported with identifying issues during patient registration and merging accounts
• Dispatched to support end users after Go Live during phase 1
• Supported with maintaining message center, labs, Rx refill request, or imported/scanned documents.
• Streamlined Epic OpTime implementation by providing comprehensive Go-Live support and expert guidance.
• Enhanced system performance for healthcare providers with thorough troubleshooting and issue resolution in Epic OpTime.
• Facilitated efficient communication between end-users, IT teams, and vendors to address technical concerns during Go-Live process.
• Ensured smooth transition into Epic OpTime adoption through customized training sessions and materials tailored for specific user needs.
• Contributed to successful Go-Live event through rigorous pre-launch testing and validation

• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Monitored system performance to identify potential issues.
• Installed and configured operating systems and applications.
• Configured and tested new software and hardware to enhance smooth running of Laboratory
• Helped streamline repair processes and update procedures for support action consistency in Labs
• Offered assistance in implementing and developing training programs in Laboratory
• Patched software and installed new versions to eliminate security problems and protect data in laboratory

• Enhanced system efficiency by identifying and resolving technical issues in timely manner.
• Streamlined workflows for improved productivity by providing thorough end-user support and training.
• Ensured optimal system performance with regular maintenance, updates, and troubleshooting.
• Achieved successful project outcomes by collaborating closely with cross-functional teams.
• Boosted overall performance of Epic ATE systems through rigorous testing and validation processes.
• Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
• Contributed to development of comprehensive training materials for new team members, ensuring consistent knowledge transfer and skills development.
• Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Reduced downtime with proactive identification and resolution of technical issues in the Epic environment.
• Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
• Optimized patient care processes by customizing Epic modules according to specific departmental needs.
• Increased staff proficiency through conducting comprehensive training sessions on the use of Epic applications.
• Boosted efficiency with thorough analysis of user requirements, translating them into functional. Specification for the development team.
• Enhanced system adoption with customized training materials tailored to individual client needs.

• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Optimized resource allocation during implementations through effective project management techniques.
• Contributed to the successful completion of multiple projects by coordinating efforts across cross- functional teams.
• Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.

• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.

• Enhanced patient care by implementing effective behavioral health strategies and utilizing Epic software tools.
• Collaborated with clinical staff to develop customized treatment plans for improved patient outcomes.
• Streamlined documentation processes by optimizing the use of Epic applications in behavioral health settings.
• Provided comprehensive training on Epic functionality, leading to increased efficiency among healthcare professionals.
• Assisted in the successful implementation of new modules and updates within the Epic system, contributing to improved patient care delivery.
• Developed user-friendly workflows, ensuring optimal utilization of Epic's capabilities in a behavioral health context.

• Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
• Boosted the effectiveness of training programs by developing customized lesson plans tailored to individual needs and learning styles.
• Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
• Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.
• Streamlined the onboarding process for new employees by providing detailed instruction on Epic workflows and best practices.
• Assisted in optimizing clinical documentation processes by offering expert guidance on utilizing Epic’s diverse features.
• Facilitated smooth software upgrades and transitions by conducting timely end-user training sessions on new features or enhancements.
• Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.

• Chart review and Data Abstraction

- Review patient medical record (charts)

- Pull out Key Clinical Data; Diagnosis, Procedures, Lab results, Medications

- Re-entry of data into Epic in a better structured way.

• Ensure Data accuracy and compliance
• Made sure documentation meets; CMS guidelines, Regulatory requirements
• Correct errors or inconsistencies in records.
• Work with clinical Registries with Abstract data for programs with the cancer registries, cardiac registries and quality reporting systems.
• Build and optimize workflows , helping how data is captured in Epic
• Improve efficiency for nurses, doctors and coders
• Training and support

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.

• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
• Developed comprehensive training materials to facilitate user adoption of Cerner software systems.
• Optimized system performance by conducting thorough analysis, identifying areas for improvement, and implementing customizations.
• Reduced operational costs with efficient project management and timely delivery of Cerner implementation projects.
• Collaborated with cross-functional teams to ensure seamless integration of Cerner solutions into existing infrastructure.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.

• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Conducted thorough market research and analysis, providing valuable insights for client decision making.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.
• Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
• Provided ongoing support to client’s post-implementation, ensuring long-term success of implemented solutions.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
• Developed comprehensive training materials to facilitate user adoption of Cerner software systems.
• Optimized system performance by conducting thorough analysis, identifying areas for improvement, and implementing customizations.
• Reduced operational costs with efficient project management and timely delivery of Cerner implementation projects.
• Collaborated with cross-functional teams to ensure seamless integration of Cerner solutions into existing infrastructure.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.

• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
• Developed comprehensive training materials to facilitate user adoption of Cerner software systems.
• Optimized system performance by conducting thorough analysis, identifying areas for improvement, and implementing customizations.
• Reduced operational costs with efficient project management and timely delivery of Cerner implementation projects.
• Collaborated with cross-functional teams to ensure seamless integration of Cerner solutions into existing infrastructure.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.
• Leveraged deep understanding of healthcare industry trends to inform strategy development and drive successful project outcomes.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.

• Enhanced system efficiency by conducting comprehensive Epic software assessments and optimizations.
• Streamlined workflow processes for improved clinical operations by implementing tailored Epic solutions.
• Reduced data discrepancies by meticulously performing thorough system audits and providing corrective actions.
• Increased staff proficiency with Epic systems through customized training programs and ongoing support.
• Collaborated with cross-functional teams to develop integrated solutions, ensuring seamless interoperability of systems.
• Ensured data integrity and security by establishing strict access controls, monitoring user activities, and updating policies as needed.
• Achieved successful system go-live events by coordinating project tasks, managing resources, and addressing potential risks.

• Enhanced clinical documentation quality through comprehensive staff training on Epic ClinDoc software.
• Reduced medical errors by implementing standardized processes for clinical documentation and data entry.
• Collaborated with interdisciplinary teams to develop tailored solutions for specific departmental needs.
• Increased efficiency in patient care delivery by designing and deploying user-friendly templates in the Epic ClinDoc system.
• Facilitated seamless transitions during EMR migrations, ensuring minimal disruptions to daily operations.
• Conducted thorough system audits to identify areas for improvement and implemented necessary changes accordingly.
• Provided ongoing support to clinicians, addressing technical issues and offering guidance on best practices for using Epic ClinDoc features.
• Strengthened compliance with regulatory requirements by continuously updating policies and procedures related to clinical documentation.
• Assisted in change management efforts, helping staff adapt to new technologies and workflows while maintaining a focus on patient care quality.

• Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
• Streamlined go-live processes by providing expert consultation, training, and support to end-users.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
• Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.

Review patient medical record (charts)

- Pull out Key Clinical Data; Diagnosis, Procedures, Lab results, Medications

- Re-entry of data into Epic in a better structured way.

• Ensure Data accuracy and compliance
• Made sure documentation meets; CMS guidelines, Regulatory requirements
• Correct errors or inconsistencies in records.
• Work with clinical Registries with Abstract data for programs with the cancer registries, cardiac registries and quality reporting systems.
• Build and optimize workflows , helping how data is captured in Epic
• Improve efficiency for nurses, doctors and coders
• Training and support

Review patient medical record (charts)

- Pull out Key Clinical Data; Diagnosis, Procedures, Lab results, Medications

- Re-entry of data into Epic in a better structured way.

• Ensure Data accuracy and compliance
• Made sure documentation meets; CMS guidelines, Regulatory requirements
• Correct errors or inconsistencies in records.
• Work with clinical Registries with Abstract data for programs with the cancer registries, cardiac registries and quality reporting systems.
• Build and optimize workflows , helping how data is captured in Epic
• Improve efficiency for nurses, doctors and coders
• Training and support