Ashley Dugas
Houston,TX
Summary
Skilled Epic Ambulatory Go-Live Consultant with over 4+ years of experience supporting clinical teams through successful EHR implementations and transitions. Proficient in providing at-the-elbow support to physicians, nurses, and administrative staff during Epic Ambulatory Go-Live events, ensuring smooth adoption of new documentation, ordering, and scheduling workflows. Experienced in resolving real-time issues, coaching end-users, and optimizing Epic use based on specialty-specific needs. Known for excellent communication, adaptability in fast-paced clinical settings, and a commitment to improving end-user confidence and system efficiency during critical activation periods.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Epic Go-Live Activation Consultant/ Post Go-Live
Trinity Health/Healthrise
05.2025 - 06.2025
- Provide at-the-elbow (ATE) support for clinicians and staff during go-live.
- Troubleshoot real-time issues with charting, ordering, documentation, and patient flow.
- Monitor user adoption and identify areas where additional training or system adjustment is needed.
- Log, escalate, and follow up on Epic-related technical issues or change requests.
- Providers personalization of SmartPhrases, SmartTexts, and SmartForms for family medicine use cases.
- Gather feedback from end-users to refine workflows and improve efficiency.
Epic Ambulatory Go-Live Support ATE/ Soft Go-Live
Optum/Ellit Groups
02.2025 - 03.2025
- Supported sites through Go-Live stabilization phase, contributing to successful transition from legacy systems to Epic.
- Collaborated with Super Users and IT teams to escalate and resolve system issues in real time, minimizing disruption to patient care.
- Created and submitted IT tickets promptly to reduce workflow disruptions.
- Guided end-users through workflows including patient check-in, documentation, order entry, e-prescribing, and visit closure.
- Participated in daily Go-Live huddles and debriefs with IT and clinical leadership to identify common challenges and propose solutions.
Epic Ambulatory Go-Live Support ATE
Christus Health
02.2025 - 02.2025
- Provided guidance and assistance with patient chart content including assessments, flowsheets, medication administration, clinical notes,
- Assisted end users with various tasks in Epic including worklists, study reviews, order sets, and personalization of notes.
- Helped streamline workflow processes and update procedures for support action consistency.
- Collaborated with analysts and trainers to refine training materials based on real-time Go-Live feedback.
- Worked across multiple clinic sites simultaneously, adapting to varying workflows and user proficiency levels.
Epic Ambulatory Go-Live Support ATE/ Cadence
Optum/ Elitt Groups
11.2024 - 12.2024
- Assisted front-desk and administrative staff with appointment scheduling, messaging, and insurance verification in Epic.
- Conducted 1:1 coaching and group training refreshers, improving user proficiency and confidence during early adoption phases.
- Supported secure messaging workflows, MyChart activation, and patient portal troubleshooting for clinical and front-office staff.
- Facilitated the transition to Epic for ancillary workflows including referrals, results management, and in-basket communication.
Epic Ambulatory Go-Live Support ATE
Optum/ Elitt Groups
06.2024 - 07.2024
- Delivered at-the-elbow support to providers and clinical staff during Epic Ambulatory Go-Live events across multi-specialty outpatient settings.
- Provided workflow optimization tips tailored to specialties such as family medicine, pediatrics, cardiology, and dermatology.
- Documented user feedback and reported post-Go-Live issues to support long-term optimization and training strategies.
- Helped troubleshoot issues with Dragon speech recognition and integration with Epic note templates.
- Assisted providers in customizing SmartTools (SmartPhrases, SmartLinks, SmartTexts) to enhance documentation efficiency and accuracy.
Epic ClinDoc Go-Live Support Specialist/Cadence
Medasource
04.2024 - 05.2024
- Provided real-time ATE support at front desk and clinical areas, ensuring seamless check-in to check-out workflows.
- Supported schedulers with entering guarantor and insurance information in the patient interactive face sheet.
- Configured Epic Cadence settings and adapted workflows based on role-specific and departmental needs.
- Guided users through full patient visit workflows and assisted in troubleshooting real-time issues.
Epic ClinDoc Consultant
Divurgent
11.2021 - 03.2023
- Provided on-site at-the-elbow support during Epic system go-live
events across various locations nationwide. - Assisted end-users, including physicians, nurses, and hospital staff,
with real-time problem-solving and system navigation. - Delivered just-in-time training and guidance on Epic modules such as
Inpatient, Outpatient, Registration, and Scheduling. - Facilitated smooth transitions to new EHR systems by addressing
immediate technical and workflow-related issues. - Developed and maintained positive relationships with end-users,
fostering a supportive training environment. - Conducted workflow analysis and provided recommendations for
process improvements.
Education
Bachelor of Science - Marketing
University of Houston-Downtown
Houston, TX01-2019
Skills
- Epic software proficiency
- Cadence
- Ambulatory
- ClinDoc
- Grand central
- CPOE
- HIPAA compliance
- Clinical documentation expertise
- Healthcare IT
- Teamwork
- Effective communication
- Collaboration
- Adaptability
- Flexibility
- Multitasking abilities
- Time management
- Analytical and critical thinking
- Organizational skills
Certification
- Certified Scrum Master - [SAFe]
- Certified PSM I
- Certified CSM
Timeline
Epic Go-Live Activation Consultant/ Post Go-Live
Trinity Health/Healthrise
05.2025 - 06.2025
Epic Ambulatory Go-Live Support ATE/ Soft Go-Live
Optum/Ellit Groups
02.2025 - 03.2025
Epic Ambulatory Go-Live Support ATE
Christus Health
02.2025 - 02.2025
Epic Ambulatory Go-Live Support ATE/ Cadence
Optum/ Elitt Groups
11.2024 - 12.2024
Epic Ambulatory Go-Live Support ATE
Optum/ Elitt Groups
06.2024 - 07.2024
Epic ClinDoc Go-Live Support Specialist/Cadence
Medasource
04.2024 - 05.2024
Epic ClinDoc Consultant
Divurgent
11.2021 - 03.2023
Bachelor of Science - Marketing
University of Houston-Downtown
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