CHARITY TSHABALALA

Trained providers, clinical and nonclinical end-users on Epic upgrade

● Experience optimizing, resolving issues and creating solutions that improve operational efficiency that surround Epic Ambulatory,

● Assisted in building, testing and maintaining in MST for ambulatory and cadence training needs ● Exhibited solid knowledge of the clinician workflows and documentation practices including nursing, other clinical specialties, physicians and ancillary departments.

● Trained nurses how to document on the MAR, Doc Flow sheet and notes.

● Supported physicians directly helping them set up smart phrases and text, medication order and reconciliation, also answer other questions.

● Developing and Designing curriculum and maintaining accurate lesson plans and training materials

● Implemented classroom delivery methods, which included a combination of hands on instructions along with lecture

● Provided one-on-one Support and training, taught curriculum for End users at clinics.

● Highly effective in workflow development, training and implementation

• Trained and supported ED Nurses with Navigating through cerner.
• Verifying of patient information during registration.
• Trained and supported nurses and providers in the ED.
• Provided training and support to Nurses during Triage
• Verification of patient IDs, Insurance and signing of consents
• Trained front desk staff with scheduling.

• Family Practice
• Trained end users on the use and simplification of In Basket
• Support the physicians directly helping them setting up Smart-phrases and text, medication order and reconciliation, also answering other questions
• Communicate with end-users for problem resolution
• Supported providers on addressing message center and dragon set up during go-live
• Assisted physicians with setting up smart tools, and how to generate progress notes
• Supported physicians on how to navigate through their notes using the F2

• Provided elbow support to clinicians in Inpatient Go-live,
• Showed clinicians on how to use Hyperspace
• Provided elbow support by teaching clinicians how to properly document encounters, use their In-basket, manage orders, use my chart and preference list
• Supported physicians during rounds, admissions, discharges
• Supported the physician with the use of dragon for dictation and encouraged Meaningful use, e-prescribe, charge captures, Orders, etc
• Provided support to physicians and nurses, by showing them how to work within a specific navigator, on how to arrive and discharge a patient, and end patient encounters
• Supported nurses on how to update information in doc flow sheets
• Assisted physicians with setting up smart tools, and how to generate progress notes.

• With scheduling and Patient registration upon checking in for their appointment and Checkout
• Support the physicians directly helping them setting up Smart-phrases and text, medication order and reconciliation, also answering other questions
• Worked directly with the Neurosurgeons helping with documentations, billing patients using Charge capture and setting up Documentation templates.

• Provide Elbow support to the End user from the environment and Transportation department
• Assisted in scheduling housekeepers to designated floors for room cleaning, tidy
• Elbow support to making sure patients who are discharged are ready to be moved from their room
• Worked directly with floor and shift managers making sure all floors rooms are available for next patient to be moved into by assigning Housekeepers, using their page
• Making sure the transportation department managers properly document their transported patients

• Supported Power-chart Health Maintenance, Power-Notes, Power-Plans, and Dynamic Doc
• Supported Physicians in workflow education and personalization
• Nurse training on clinic drawn labs, scheduling procedures, entering pharmacy information, completing power forms on patient intake
• Supported providers on addressing message center and dragon set up during go-live.

• Trained Providers on the use and simplification of their In-Basket
• Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system
• Provided One on One training to Providers on the use of Note writer and using their Smart Tools
• Train Doctors with orders, making favorites and building preference list and writing discharge instructions

• Provided ATE support for Nurses on an inpatient Ortho medical surgical unit
• Assisted in documenting on MAR administration, on flow sheet assessment and much more
• Assisted in arriving a pt
• And completing admission documentation on new arrivals
• Provided support with completing blood administration, insulin dual signoff, and heparin drips
• Contacted help desk and submitted tickets when needed
• Help staff place bed on hold for incoming patients and showed staff how to request and fill patient transport document
• Helped staff create personal patient list, smart text, and run any necessary reports.

• Classroom training to Physicians support pulmonary department
• Trained the front desk office how to schedule/register patient appointment
• Prior to EMR Go-live, met with clinic physicians and managers to understand current workflow
• Trained the Nurses and Medical assistant on Med-Rec
• Trained the provider how to create and edit Progress Note
• Trained the physicians how to use the Dragon/command the Dragon
• Trained provider how to create and edit Progress Note, also using of Tip sheets