Bincy Haviland
Wappingers Falls,NY
Summary
Detail-oriented with 8 years of experience in customer service and 5+ years in healthcare. Efficient in performing administrative and front-desk tasks. Fluent in Spanish.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Front Desk Receptionist / Server
Premier Athletic Club/Valerio's Restaurant and Sandbar
Montrose, NY
02.2024 - Current
- Provided a friendly welcome to members and guests, enhancing their experience upon arrival.
- Greeted customers at Valerio's restaurant and Sandbar I, answering questions about menu items to create a welcoming atmosphere.
- Answering phone calls and addressing inquiries about gym services, classes, and schedules.
- Resolved member concerns and complaints to enhance satisfaction and foster loyalty.
- Processing payments and maintaining accurate member records.
- Scheduling appointments for personal training sessions and other services.
- Creating and updating schedules to track bookings, classes, and other gym-related activities.
- Tracked inventory levels of gym supplies, ensuring timely restocking and reducing shortages.
- Accurately take orders for food and both alcoholic and non-alcoholic beverages.
- Prepare and serve food and drinks according to established standards and recipes.
Hostess
Yukas Latin Fusion Restaurant
Croton on Hudson, NY
08.2022 - 05.2025
- Greeted guests, provided accurate wait times, and escorted customers to dining and bar areas, enhancing overall guest experience.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Providing guests with menus and answering any initial questions.
- Responded to complaints and resolved issues, ensuring guest satisfaction and retention.
- Answering phone calls, taking reservations, picking up orders and answering questions.
- Assisted in multiple restaurant roles to support operations.
- Maintained comprehensive knowledge of menu items to assist customers.
- Delivered exceptional customer service to ensure guest satisfaction.
Home Care
Hand in Hand Home Care
Bronx, NY
03.2018 - 08.2023
- Personal Care- bathing/dressing, hygiene, transfers, and ambulation
- Prepared meals for clients according to dietary needs
- Medication reminders
- Provided companionship to clients in daily activities
- Monitored oxygen levels and blood pressure regularly to ensure client safety
Assistant Supervisor
RD Flooring Inc.
Croton on Hudson, NY
05.2012 - 09.2018
- Coordinated workflow to ensure timely task completion
- Conducted training sessions for new team members
- Assisted in resolving employee conflicts and grievances
- Creating and managing team schedules
- Managing workflow
Sales Associate
MRS. Green's Natural Market
Briarcliff Manor, NY
01.2010 - 03.2012
- Provides a positive customer experience with fair, friendly, and courteous service
- Ensured efficient checkout operations by adhering to policies and procedures
- Registers sales on a cash register by scanning items and totaling customers' purchases
- Delivered positive customer experiences through fair, friendly, and courteous service
- Resolved customer issues and answered questions to enhance satisfaction
Education
Hairdressing And Cosmetology
Capri Cosmetology Learning Center
03.2025 - 07.2026
Home Health Aide
Phoenix Training Center
Bronx, NYBusiness Management
Mercy College
Dobs Ferry, NYSkills
- Customer service
- Verbal and written communication
- Collaborative
- Critical thinking
- Adaptive learner
- Self-motivated
- Solid work ethic
PROFESSIONAL SUMMARY
- Fluent in Spanish
Timeline
Hairdressing And Cosmetology
Capri Cosmetology Learning Center
03.2025 - 07.2026
Front Desk Receptionist / Server
Premier Athletic Club/Valerio's Restaurant and Sandbar
02.2024 - Current
Hostess
Yukas Latin Fusion Restaurant
08.2022 - 05.2025
Home Care
Hand in Hand Home Care
03.2018 - 08.2023
Assistant Supervisor
RD Flooring Inc.
05.2012 - 09.2018
Sales Associate
MRS. Green's Natural Market
01.2010 - 03.2012
Home Health Aide
Phoenix Training Center
Business Management
Mercy College