Binta Makalo
Carnival Cruise Lines
Charlotte,NC
11
years of professional experience
Driven professional with exceptional customer service skills. Experience in managing operations and enhancing service quality in fast-paced environments. Committed to improving customer satisfaction and operational efficiency.
Work History
Operations Agent
2 Months- Monitored aircraft movement to maintain adherence to safety protocols and operational standards.
- Assisted in managing daily operations to ensure timely departures and arrivals.
- Supported baggage handling processes to minimize delays and improve efficiency.
- Coordinated with team members to resolve customer inquiries and enhance service quality.
Personal Vacation Planner
1 Year- Researched and curated personalized vacation itineraries for diverse client preferences.
- Coordinated travel logistics, including accommodations, excursions, and dining reservations.
- Assisted clients with booking processes using proprietary Carnival Cruise Lines systems.
- Provided timely responses to customer inquiries, enhancing overall satisfaction levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Banquet Server
1 Year 7 Months- Collaborated with kitchen staff to coordinate timely food service and maintain presentation standards.
- Set up and dismantled banquet equipment efficiently, adhering to safety and organizational guidelines.
- Assisted in training new servers on proper serving techniques and hotel policies to enhance team performance.
- Responded promptly to guest inquiries and requests, fostering a welcoming atmosphere throughout events.
Host/Server
3 Years 1 Month- Provided exceptional customer service by greeting and seating guests efficiently.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Implemented workflow improvements that expedited table turnover during peak hours.
- Analyzed guest feedback to identify areas of improvement in service quality and operations.
- Answered customers' questions, recommended items, and recorded order information.
Assistant Manager
4 Years 3 Months- Supervised daily operations, ensuring efficiency and quality in food preparation and service.
- Coordinated scheduling to ensure adequate staffing during peak hours, enhancing service flow.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory control measures to reduce waste and optimize supply management.
Education
High School Diploma
No Degree - Accounting
Skills
Customer service
Customer engagement
Problem resolution
Operational flexibility
Time management
Organizational skills
Attention to detail
Multitasking
Reliability under pressure
Computer skills
Critical thinking
Teamwork and collaboration
Timeline
Operations Agent
Delta Air Lines
07.2026 - CurrentRead More
Personal Vacation Planner
Carnival Cruise Lines
09.2025 - CurrentRead More
Banquet Server
The Ritz-Carlton Hotel
10.2024 - 05.2026Read More
Host/Server
Bricktop's West End Restaurants
06.2021 - 07.2024Read More
Assistant Manager
Libretto Pizzeria
01.2016 - 04.2020Read More
Phillip O. Berry Academey of Technology
High School Diploma
Read More
University of North Carolina At Charlotte
No Degree from Accounting
Read More