Summary
Charlotte, North Carolina PROFILE A Recent Graduate with a master's degree in Human-Computer Interaction (HCI), I bring a unique collection of technical prowess and user-centric design expertise to the table. Building upon my foundation in electrical engineering, I've delved into the dynamic world of HCI, honing my skills in user experience research, interaction design, and usability evaluation. My field experience in UX research has allowed me to uncover valuable insights into user behaviors and preferences, informing the development of intuitive and accessible digital solutions. With a passion for creating technology that enhances the human experience, I am eager to leverage my diverse background to drive innovation and user-centered design in the evolving landscape of human-computer interaction.
Overview
8
8
years of professional experience
Work History
User Experience Analyst
Campus Technology Services
State University of New York
08.2022 - Current
- Conducted interviews with stakeholders
- Understanding their goals, expectations, and objectives related to the project
- Conducted user research to understand the needs, behaviors, and preferences of the target audience
- Created wireframes and prototypes to visualize the layout and functionality
- Conducted usability tests to evaluate the product's usability, gathering user feedback
- Performed data gathering and analysis
- Planned and Ran A/B tests to compare different design variations and determine the best product design
- Created and maintained design documentation, including design guidelines, style guides, and design specifications to ensure consistency and facilitate collaboration
- Electrical & Computer Engineering (B.S.)
Student Intern
Campus Technology Services
01.2017 - 01.2020
State University of New York
Oswego
05.2022 - 08.2022
- Assisted in the migration of SUNY Oswego's primary website to Drupal 9
- Assisted with Drupal hosting platform migrations
- Assisted in website development and social media management
- Provided maintenance and support for the University's web and technical needs
- Performed Quality assurance and fulfilling accessibility requirements on
- University websites.
Graduate Assistant
American National College
Colombo
01.2016 - 01.2017
State University of New York
Oswego
06.2023 - Current
- Assist with the setup and management of virtual classrooms and web conferencing platforms
- Address technical issues faced by faculty, staff, or students related to hardware, software, or connectivity
- Facilitated productive meetings with stakeholders, engaging in collaborative discussions to gather input and insights
- Assisted in website development and social media management.BINURA SILVA
Graduate Assistant
State University of New York
Oswego
01.2022 - 05.2023
- Performed wide variety of administrative tasks such as data entry and analysis and PowerPoint presentations
- Experience using spreadsheets to perform data analysis using Pivot tables,excel formulae, conditional formatting, visualizations etc
- Assist in setting up and maintaining technology and instructional equipment in classrooms
- Support faculty and students in using educational technology tools and learning management systems
- Help troubleshoot technical issues related to online learning platforms
- Assisted in website development and social media management.
Desk Assistant
State University of New York
Oswego
09.2018 - 05.2020
- Used internal software to process reservations, check-ins, and check-outs
- Retrieved mail, packages, and documents on behalf of Students, promptly verifying receipt and arranging for pickup or transmittal
- Greeted visitors and students upon arrival, offered assistance and answered questions to build rapport and retention
- Communicated proactively with supervisors, immediately explained issues, and teamed on appropriate solutions.
Student
Lanka Bell Ltd
Colombo
05.2018 - 08.2018
- Attended training courses to build an understanding of processes, techniques, and industry
- Used diagnostic tools to identify hardware failures and replace non-functional components on Servers
- Aided in analyzing, designing, and implementing solutions based on provided customer parameters and needs
- Collaborated and Shadowed the Site Engineers during early project stages to develop effective strategies and Sites for implementing cell towers to increase the coverage.
Student
Sri Lanka Telecom PLC
Colombo
05.2017 - 08.2017
- Served as a primary point of contact for support relating to solutions and products
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware
- Analyzed Connection issues to identify troubleshooting methods needed for quick remediation
- Sandra.kyle@oswego.edu
- Investigated hardware product issues involving materials and software and devised solutions.
Education
M.A - Computer Interaction
2023
Skills
- Usability Testing
- Prototyping
- Wireframing
- Heuristic Evaluation
- Complex Problem-Solving
Accomplishments
- Undergraduate student application process streamlining
- SUNY Oswego
- Student Mental Health Screening service project, SUNY Oswego
- Reel Rating" collaborative project with
- IBM for a user-centered movie rating website
- Designing an Interface to Help
- University Students Manage Working out times and schedules and
- Evaluating Satisfaction Levels
- Comparative Study of Digital and
- Conventional Methods for Teaching
- Algebra
- University Calendar”, a Unified project designed to help SUNY Oswego students and their supporters to quickly find important dates and deadlines.
References
REFERENCES
Richard Buck
rick.buck@oswego.edu
richard.buck@oswego.edu
Sandra Kyle
315.312.5641
Timeline
- State University of New York
06.2023 - Current
- State University of New York
08.2022 - Current
- State University of New York
05.2022 - 08.2022
Graduate Assistant - State University of New York
01.2022 - 05.2023
Desk Assistant - State University of New York
09.2018 - 05.2020
Student - Lanka Bell Ltd
05.2018 - 08.2018
Student - Sri Lanka Telecom PLC
05.2017 - 08.2017
Student Intern - Campus Technology Services
01.2017 - 01.2020
Graduate Assistant - American National College
01.2016 - 01.2017
User Experience Analyst - Campus Technology Services
State University of New York - M.A, Computer Interaction
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