Bionca Cummings
Wayne
Summary
Results-driven Operations Supervisor with expertise in compliance management, team leadership, and process optimization. Highly motivated professional with a strong work ethic and passion for new challenges. Thrives under pressure and adapts easily to change.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Grifols Biomat USA
Farmington Hills
08.2024 - Current
- Coordinated staff schedules to optimize workflow and enhance overall productivity.
- Trained new employees on standard operating procedures and safety protocols.
- Assisted in maintaining compliance with regulatory standards and quality assurance processes.
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to ensure seamless execution.
- Collaborated with other departments to align efforts with organizational objectives.
Lead Phlebotomist
Grifols Biomat USA
Farmington Hills
06.2021 - 08.2024
- Led blood collection processes to ensure donor safety and comfort.
- Coordinated with healthcare professionals to enhance donor screening effectiveness.
- Ensured compliance with safety regulations and quality standards.
- Communicated with donors to resolve concerns and ensure a positive experience.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Trained new staff on collection techniques and safety protocols to uphold quality standards.
Education
Some College (No Degree) - Medical Assistant
Everest Institute
Skills
- Compliance management
- Regulatory compliance
- Quality assurance
- Process optimization
- Staff scheduling
- Workflow coordination
- Production
- Team leadership
- Training and development
- Problem solving
- Critical thinking
- Customer interaction
Timeline
Operations Supervisor
Grifols Biomat USA
08.2024 - Current
Lead Phlebotomist
Grifols Biomat USA
06.2021 - 08.2024
Some College (No Degree) - Medical Assistant
Everest Institute