BIREN THAPA

-As admin PA and working alongside with my managers and operations , I have also gained valuable management experience. My responsibility for overseeing multiple lines and ensuring that they are operating efficiently and smoothly. This could involve coordinating tasks, delegating responsibilities, ensuring that everyone is on task and focused on their respective roles and prioritizing safety at all time. Providing best customer experience to our associates escalating any barriers our associates face.

-Staffing the departments appropriately with associates in each process path, as well as filling all Indirect roles throughout the day as needed depending on workflow/dept.

-Managed more the 80 Associate who perform indirect support to our team , ensuring that have proper training and permission and also work closely with learning department to train new associates every day .

-Coach associates on how to work safely, keep their work area clean, organize things according to Amazon standard work, and 4M/5S.

-Troubleshoot and resolve problems that associates encounter with items in the C-Returns;

including looking for the right items online, fixing LPNs, printing ASIN labels, and creating/editing

inventories for sellable and unsellable items.

- Audit P.S items and make sure they are truly escalated in order to reduce the overflowing of

problem solve items.

- Increase production through fixing escalated items using software used in problem solve department.

-Assist Area Manager /Operation Manager As an administrator I was able to earn trust with my leadership team, by delivering results proving to them they can count on me to cover the shift in their absence, while analyzing all aspects of the shift from all departments.

-Collaborated with colleagues to develop innovative solutions for complex problems.

• In charge of day-to-day operations, which can include inventory, employee scheduling, hiring and training, ordering and receiving supplies and offering promotions also create and meet budgets, maintain pumps and fuel supply and regularly make note and report
• Source and market convenience store merchandise, manage relationships with souvenir vendors, ensure consistent food service quality, improve employee productivity/customer service, maintain and increase revenue, create and manage expenses according inventory/payroll budgets.
• Prepare budgets and approve budget expenditures.
• Resolve customer complainte regarding sales and service.
• Oversaw budgeting and financial management.
• Ensured compliance with applicable laws and regulations related to business operations.