Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Birkty Wolde

Apple Valley,Minnesota

Summary

Accomplished Flight Attendant offering over 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

Ethiopian Airlines
Addis Ababa, Addis Ababa
03.2014 - 01.2021
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Controlled entertainment for passengers through onboard video and audio systems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Education

Bachelor of Science - Medical Laboratory Technologist

Addis Ababa University
Addis Ababa Ethiopia
06.2013

Skills

  • Passenger Behavior Monitoring
  • Ticket Checks
  • Aircraft Safety Checks
  • Public Interaction
  • Emergency Care
  • Cleanliness and Sanitation
  • Pre-Flight Briefings
  • Emergency Situations Management
  • Passenger Interaction
  • Medical Emergency Response
  • Conflict Resolution Techniques
  • Evacuation Procedures
  • Health and Safety Procedures
  • Aircraft Emergency Reports
  • Situational Awareness
  • Critical Thinking

Certification

  • data analytics, goggle ,June14 2022

Timeline

Flight Attendant

Ethiopian Airlines
03.2014 - 01.2021

Bachelor of Science - Medical Laboratory Technologist

Addis Ababa University

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Birkty Wolde