Bishola Ayeni

• Coordinate and schedule 100+ complex surgical and procedural cases monthly across OR, Labor & Delivery, Diagnostic Imaging, and Nuclear Medicine, ensuring accuracy of physician orders, pre-operative requirements, and patient readiness.

• Support clinical operations by coordinating authorizations, insurance requirements, and system-based approvals to ensure timely care delivery.

• Manage operational timelines and workflows for surgical scheduling and departmental initiatives, reducing scheduling conflicts by 15% through process optimization.

• Serve as liaison between surgeons, anesthesiologists, nursing teams, and administrative stakeholders to resolve issues and maintain operational continuity.

• Document, track, and report key operational metrics while maintaining 100% compliance with HIPAA and hospital protocols.

• Contribute to multiple process improvement initiatives focused on efficiency, accuracy, and cross-department coordination.

• Provided remote operational and clinical coordination support, managing 200+ patient and internal inquiries weekly while ensuring timely resolution and escalation.

• Acted as liaison between providers, clinical teams, and operational departments to support workflows and service delivery, achieving 98% satisfaction in operational communications.

• Supported project-based initiatives by tracking deliverables, documenting requirements, and coordinating timelines across departments.

• Assisted with issue resolution related to systems, workflows, and process gaps, contributing to a 20% reduction in recurring operational challenges.

• Developed and maintained documentation and knowledge-base resources to support team training and consistency.

• Coordinated 150+ patient appointments and procedures weekly across ambulatory services, ensuring smooth clinical and administrative workflows.

• Verified insurance benefits and supported prior authorization processes for 100+ patients per month, maintaining accurate documentation and compliance.

• Supported cross-functional communication between clinical, administrative, and insurance teams, improving operational efficiency by 15%.