Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bishop Hagan

Hampton Roads,VA

Summary

Dedicated and experienced retail operations leader with over 7 years of experience driving high-performance teams in fast-paced environments. From overseeing front-end and overnight teams at Walmart to coordinating cybersecurity projects, I bring a detail-driven, solutions-first mindset to every challenge. Known for blending strong customer service principles with operational excellence, I'm ready to bring my leadership to the Grocery Department at Food Lion and create a store culture that is easy, fresh, and people-first.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Target
Williamsburg, Virginia
03.2025 - Current
  • Collaborated with team to maintain high standards of customer service.
  • Assisted in training new staff on company policies and procedures.
  • Ensured product quality by conducting regular inspections and audits.
  • Handled inventory management and stock replenishment processes efficiently.
  • Communicated effectively with coworkers to streamline daily operations.
  • Managed cash registers and processed transactions accurately and promptly.
  • Resolved customer inquiries and complaints with professionalism and empathy.

Professional Development and Consulting

Freelance
Newport News, Virginia
09.2024 - 03.2025
  • Real Estate Licensing: Dedicate time to completing coursework and preparing for the real estate licensing exam.
  • Business Acquisition and Consultation: Engaged in exploratory talks to purchase businesses, including Street Kicks and Health Haven. Provided strategic support in inventory management, business valuation, and facilitating the sale process.
  • Consulting and Personal Support: Assisted a long-term business owner in transitioning his business exit, including inventory management, legal coordination, and emotional support during a challenging time.

CMMC Compliance Professional

Sera Brynn & USA Cyber
10.2022 - 09.2024
  • Provided strategic compliance consulting to enterprise clients, translating complex cybersecurity standards (PCI DSS) into actionable, business-aligned solutions.
  • Led administrative operations across multiple projects, overseeing documentation control, scheduling, stakeholder coordination, and executive reporting.
  • Streamlined audit preparation processes by introducing workflows that improved cross-team communication, reduced errors, and enhanced policy enforcement.

Assistant Store Manager / Team Lead

Walmart
05.2018 - 08.2023
  • Led store operations in 5 Walmart locations across 4 states, ranging from high-volume Supercenters ($125M+ annual sales) to smaller Division 1 stores (~$5M annual sales).
  • Directed daily store opening, cash accountability, OSHA compliance, and safety audits, ensuring adherence to corporate and regulatory standards.
  • Championed hiring, coaching, and performance management of diverse teams, fostering a culture of accountability, growth, and customer-first mindset.
  • Implemented labor scheduling strategies to optimize productivity while controlling labor costs.
  • Collaborated cross-functionally to align operational priorities with overall business goals, driving sales and customer satisfaction improvements.
  • Dedicated and experienced retail operations leader with 7+ years driving high-performance teams in fast-paced environments.
  • Known for blending strong customer service principles with operational excellence.

Food Service Manager

Just a Dash Catering
05.2018 - 05.2021
  • Managed full food service operations, including team leadership, customer service excellence, inventory control, and compliance with health and safety standards.
  • Developed and implemented training programs that increased team efficiency and morale.
  • Oversaw strategic planning and daily execution of catering services supporting business growth and repeat client satisfaction.

Education

High School Diploma -

Hampton High School
Hampton, VA
05.2018

Some College (No Degree) - Business Administration, Psychology

Chatham University
Pittsburgh, PA

Skills

  • Store leadership
  • Retail operations
  • Grocery & Food Service Management
  • Team hiring
  • Training and coaching
  • Inventory and shrink control
  • HR and labor compliance
  • Customer satisfaction
  • Vendor relations
  • Mentorship and promotion
  • Execution
  • Accounting

Certification

  • ServSafe Certified Alcohol, Business, and Food Protection Services, 07/26, 20829223

References

References available upon request.

Timeline

Team Member

Target
03.2025 - Current

Professional Development and Consulting

Freelance
09.2024 - 03.2025

CMMC Compliance Professional

Sera Brynn & USA Cyber
10.2022 - 09.2024

Assistant Store Manager / Team Lead

Walmart
05.2018 - 08.2023

Food Service Manager

Just a Dash Catering
05.2018 - 05.2021

High School Diploma -

Hampton High School

Some College (No Degree) - Business Administration, Psychology

Chatham University

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