BISHOP W. SCHULZ
Store Director
Lake Forest,CA
Summary
Experienced with managing large retail environments, focusing on operational excellence and team development. Utilizes leadership skills to drive store performance and customer satisfaction. Track record of implementing effective strategies to enhance sales and streamline operations.
Overview
10
10
years of professional experience
Work History
Store Director
Pavilions
07.2025 - Current
- Directed daily store operations, enhancing customer engagement and improving overall shopping experience.
- Manage 15 supervisors/department heads – including a workforce of 150 team members.
- Provides strong leadership for the team to reach goals and provide excellent service to the 22,000+ guests we serve every week.
- Along with corporate, sets expectations for the store sales goals.
- Develops weekly and quarterly budgeting and planning to meet expectations set for the store.
- Leads in an ethical and honest manner to bring out the best in our associates with a style that promotes a cohesive team environment.
- Strong understanding of store merchandising and marketing including suggestive selling and other strategies.
- Responsible for store profitability. Perform cost control for all responsible areas including store operations, maintenance, and supplies.
- Review, understand, and analyze profit and loss statements as a tool to restructure when necessary.
Assistant Store Director
Pavilions
10.2021 - 07.2025
- Along with Director, manage entire store operations.
- Provides leadership and training to all Grocery Department associates.
- Leads in an encouraging manner to create a positive environment for associates and customers.
- Interviews, selects, and trains Grocery Department positions; conducts corrective action when needed.
- Manages day-to-day operations in an ethical and honest manner.
- Using a customer-focused approach, promote an atmosphere of positive and personalized customer service that exceeds expectations.
- Determine appropriate inventory levels and methods for maintaining processes to ensure minimal to no waste.
- Ensures compliance of all company policies including safety and sanitation regulations.
- Manages efforts to reduce shrink.
- Have been a part of transition teams working on five different Pavilions re-grand openings.
Center of Store Manager
Albertsons
11.2020 - 10.2021
- Strongly promoted customer service programs to meet or exceed customer service goals.
4th Key Manager/Dairy Clerk
Albertsons
04.2019 - 11.2020
- Responsible for securing the building at night.
- Responsible for cash handling and closing out registers at night and determining overages or losses.
- Oversaw entire store including supervising staff, responding to customer questions and concerns, and communicating with corporate as needed.
- Handled emergency situations such as recalling products, register malfunctions, shoplifting, etc.
- Processed Western Union transactions.
- Grocery department ordering.
- Built displays.
- Added Dairy Clerk to responsibilities in November 2019 which included ordering product, ensuring product levels are maintained appropriately for the customer base, and general upkeep and appearance of the dairy section.
Closing Manager/5th Key Manager
Albertsons
08.2018 - 04.2019
- Responsible for securing the building at night.
- Responsible for cash handling and closing out registers at night and determining overages or losses.
- Oversaw entire store including supervising staff, responding to customer questions and concerns, and communicating with corporate as needed.
- Handled emergency situations such as recalling products, register malfunctions, shoplifting, etc.
- Processed Western Union transactions.
Courtesy Clerk
Albertsons
06.2016 - 08.2018
- Assisted management with various projects to support store operations.
- Collaborated with team members to optimize store layout and product placement, increasing visibility and sales.
- Received and processed payments by cash, credit cards, and checks.
- Monitored stock levels and reported discrepancies to management, supporting effective inventory control.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Grocery Food Clerk
Albertsons
06.2016 - 08.2018
- Maintained optimal product inventory levels by restocking shelves and organizing displays efficiently.
- Assisted customers by providing product information and ensuring a positive shopping experience.
- Collaborated with team members to streamline store operations and improve workflow efficiency.
- Ensured compliance with food safety regulations by regularly checking product freshness and safety.
- Assisted management with various projects to support store operations
- Collaborated with team members to optimize store layout and product placement, increasing visibility and sales.
- Monitored stock levels and reported discrepancies to management, supporting effective inventory control.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
Certificate - 1. Business Essentials 2. Retail Management
Cerritos Community College
High School Diploma -
El Toro High School
Lake Forest, CASkills
- Inspiring team excellence
- Proficient in customer and colleague engagement
- Skilled at managing changing demands
- Training staff on best practices
Accomplishments
- Surpassing sales projections 12% by coaching department managers on new merchandising standards.
- Achieved six grand opening through effectively helping leadership with merchandising strategies.
- Directed team of 200+ staff members.
- Managed a store that exceeded company expectations in every category during 2026 quarter one.
- Managed multiple locations with annual revenue of $52M+
Timeline
Store Director
Pavilions
07.2025 - Current
Assistant Store Director
Pavilions
10.2021 - 07.2025
Center of Store Manager
Albertsons
11.2020 - 10.2021
4th Key Manager/Dairy Clerk
Albertsons
04.2019 - 11.2020
Closing Manager/5th Key Manager
Albertsons
08.2018 - 04.2019
Grocery Food Clerk
Albertsons
06.2016 - 08.2018
Courtesy Clerk
Albertsons
06.2016 - 08.2018
Certificate - 1. Business Essentials 2. Retail Management
Cerritos Community College
High School Diploma -
El Toro High School
TRAINING
- Store Director Training
- Assistant Store Director Training
- Person in Charge
- Customer Service
- Food Protection Manager