RYAN MUCKS
Wayne,NJ
Summary
Results-driven retail leader with a strong background in high-volume grocery operations and cross-departmental team leadership. Skilled in enhancing customer service and employee engagement while driving operational efficiency. Graduate of the Future Leaders of the Food Industry program, focused on continuous improvement and innovation in retail management.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Director
Nicholas Markets
01.2025 - Current
- Analyzed sales metrics and executed targeted strategies that surpassed quarterly sales targets.
- Led merchandising and promotional campaigns, driving increased foot traffic and higher conversion rates.
- Enhanced customer experience, improving satisfaction scores and loyalty metrics.
- Managed team of 123 employees, implementing initiatives that enhanced productivity and improved retention rates.
- Optimized inventory and supply chain processes, reducing inefficiencies and waste.
- Directed daily store operations, ensuring alignment with corporate objectives and compliance standards.
Assistant Manager
Nicholas Markets
01.2023 - 01.2025
- Generated reports on sales, staffing, and operations to guide managerial decisions.
- Facilitated communication of updates between management and staff.
- Enhanced customer experience by addressing issues promptly and upholding service standards.
- Coordinated inventory management, scheduling, and operational tasks to optimize efficiency.
- Communicated updates between management and staff.
- Attended and completed the Future Leaders of the Food Industry Leaders Rising Star Training Conference at St. Joseph’s University in Pennsylvania. A program aimed at preparing emerging leaders in the grocery and food retail industry.
Grocery/Dairy Manager
Nicholas Markets
01.2016 - 01.2023
- Oversaw grocery and dairy department operations, ensuring product quality and regulatory compliance.
- Managed team of 14 employees, enhancing training and engagement to boost overall productivity.
- Monitored $250K+ inventory levels, reducing waste by 15% and ensuring consistent product availability.
- Implemented merchandising strategies that increased sales and enhanced profitability of department.
- Analyzed sales and performance data to guide stocking, pricing, and promotional decisions.
- Maintained high standards of food safety, cleanliness, and customer satisfaction.
- Collaborated with cross-functional teams to streamline operations and improve overall efficiency.
Education
Graduate Certificate - Food Marketing
St. Joseph’s University - Academy of Food Marketing
Philadelphia, PA03-2025
Bachelor of Science - Marketing
William Paterson University
Wayne, NJ01-2015
Skills
- Retail Operations Management
- Team leadership
- Operational Oversight
- Sales performance
- Inventory Management
- Team collaboration
- Staff supervision
- Data Analysis Tools
- Customer Service Excellence
Certification
ServSafe Food, Cardiopulmonary Resuscitation (CPR), Automatic External Defibrillator (AED)
Timeline
Store Director
Nicholas Markets
01.2025 - Current
Assistant Manager
Nicholas Markets
01.2023 - 01.2025
Grocery/Dairy Manager
Nicholas Markets
01.2016 - 01.2023
Bachelor of Science - Marketing
William Paterson University
Graduate Certificate - Food Marketing
St. Joseph’s University - Academy of Food Marketing