Maricel Petrus

• Leading and managing a $30M store with over 100 team members, 14 Team Leaders and 2 Executive Team Leaders.

• Guest service fundamentals and experience building and leading and cultivating a guest-centric and engaged team.
• Retail business financials (e.g. payroll, profit and loss) and driving sales growth. Sales forecast were met for consecutive years.
• Creating store specific strategies and managing team to deliver results.
• Retail business fundamentals for total store: understanding sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses.
• Recruiting, selecting, talent management, talent planning and talent development. I have promoted 3 Team Leaders to Executive Team Leaders.
• Oversee the scheduling process to ensure schedules meet the needs of the business, while providing a consistent guest experience and aligning with team member availability and desired hours.
• Own and implement leadership schedules that align to guests and business needs.
• Demonstrate and promote inclusivity by valuing diverse voices and approaches, and creating equitable experiences both for guests and team.
• Drive a guest-obsessed culture balancing the in-store and digital guest to deliver on store sales goals and operational goals while ensuring the team can inform, educate and promote the benefits, features and offerings that reward our guest and/or enhance their shopping experience.

• Drive total store sales, understand my role in sales growth, and how each departments and team contribute to and impact total store profitability.
• Manage GM Team Leaders and team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes.
• Manage Fulfillment Team Leader and team that executes and enable efficient delivery to our guests by leading pick, pack and ship fulfillment work center.
• Manage Food/Beverage and Starbucks Team Leader and team to ensure we are guest ready at all times.
• Manage the organization and safety of the entire backroom for general merchandise and specialty areas and sales floor areas, review all reporting to identify gaps and develop a plan to resolve. Rated as the best backroom in our district during multiple corporate visits.
• Oversee both GM and Specialty Team Leaders and conduct meetings and workload planning including transitions, revisions and sales plans for all areas.
• Develop and coach Team Leaders to elevate the skills and expertise of the team.
• Anticipate and support staffing needs, talent plan and recruit - both long and short term.
• Support talent development - I was the ETL GM trainer for our district and have also promoted over 10 team members to be Team Leaders.

Managed Apparel and Accessories, beauty and electronics department.

• Lead and develop a team of specialized consultants, fostering a guest-first culture and ensuring team members are knowledgeable about various departments.
• Understand and manage sales goals, plan daily and weekly workloads, and drive total store sales by creating a guest-obsessed culture.
• Model and train team members to deliver exceptional guest service, ensuring that the shopping experience is welcoming and inspiring.
• Support the execution of visual merchandising guidelines, ensuring that products are organized, signed correctly, and presented to support seasonal trends.
• Manage backroom processes, organization, and layout to ensure product availability, and oversee compliance with safety and regulatory standards.
• Recruit, select, and develop team members, providing coaching and performance management to elevate skills and expertise within the team.

• Responsible for leading a team that executes inbound (truck unload) sales floor replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all General Merchandise (GM) areas of the store.
• Manage a team that are experts in setting planograms and merchandising, price changes and replenishment.
• Knowledge of guest service fundamentals and experience building and managing a guest first culture on my team.
• Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
• Skills in recruiting, selecting, and talent management of hourly team members. Helped promote 5 team members to Team Leader roles.

• Grow sales and in-stocks by leading a team that unloads the trailers in the correct sequence, pushes and stocks merchandise with efficiency and accuracy and follows merchandising guidelines.
• Assess all GM backroom organization and safety, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identified.
• Enable a consistent experience for our guests by ensuring product is available for purchase.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way and help solve their specific needs.

• Leading a team that plans, schedules, and completes planograms, completing price accuracy checks, coaching and reviewing team member performance, and delivering fast, fun, and friendly guest service.
• Strong understanding of retail and visual merchandising and the ability to use planogram software.
• Manage a team that are experts in operations, accuracy and efficiency and understand how my department and team contribute to and impact total sales goal and profitability.
• Develop a strategy and utilize workload planning tools to complete all scheduled workload and ensuring we are guest ready at all times.
• Create a scheduling plan in partnership with my ETL and other team leaders based off of monthly and weekly business workload and guest traffic.

• Collaborated with team to enhance customer service and satisfaction levels.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
• Became a trainer and trained new team members by relaying information on company procedures and safety requirements.
• Assisted in resolving customer inquiries and complaints effectively.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated register to process payments and collect cash payment for order totals.