Josh Cameron
Oakdale,Connecticut
Summary
Results-oriented retail leader with proven success in implementing customer-focused strategies that significantly increase sales and enhance satisfaction. Directs high-performance teams through strategic training and coaching, ensuring operational excellence and compliance with standards. Skilled in analyzing data to drive informed decisions and improve merchandising.
Overview
16
16
years of professional experience
Work History
STORE DIRECTOR
Big Y
Guilford, CONNECTICUT
02.2018 - Current
- Developed and implemented world class customer service standards to deliver a memorable and pleasurable shopping experience for all.
- Managed staffing levels through recruitment, hiring, training, coaching, and holding employees accountable to ensure optimal coverage and service quality.
- Engaged customers using active listening to accurately assess needs and preferences, enhancing personalized service.
- Directed visual merchandising initiatives that improved overall store aesthetic and profit margins.
- Analyzed sales data to identify improvement opportunities in product selection, pricing strategies, promotions, and advertising campaigns, driving informed decision-making.
NIGHT MANAGER
Big Y
Mystic, CONNECTICUT
01.2016 - 02.2018
- Delivered exceptional customer service, addressing customer needs and enhancing guest satisfaction during evening hours.
- Ensured compliance with health, safety, and sanitation regulations, promoting a safe environment for guests and staff.
- Possessed strong organizational and communication skills to manage multiple tasks simultaneously.
GROCERY MANAGER
Big Y
Old Lyme, CONNECTICUT
02.2013 - 01.2016
- Managed daily operations of grocery department to ensure smooth workflow.
- Managed shrink and maintained gross profit by verifying product handling, receiving, and pricing.
- Oversaw inventory control and restocking procedures for various product lines.
- Trained and supervised staff on customer service best practices and store policies.
- Monitored stock levels and replenished items to ensure product availability.
ASSISTANT PRODUCE MANAGER
Big Y
Norwich, CONNECTICUT
10.2010 - 02.2013
- Coordinated weekly orders with suppliers to secure timely delivery of fresh produce.
- Coordinated with suppliers to ensure timely delivery of quality products.
- Assisted in managing produce inventory and freshness standards daily.
- Trained staff on proper handling and storage techniques for produce items.
- Monitored food safety standards and regulations to maintain compliance and ensure product quality.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06-2004
Skills
- Retail operations management
- Merchandising strategies
- Policy compliance
- Performance management
- Process Improvement
- Operations management
- Team leadership
- Leadership development
- Problem-solving skills
- Customer service excellence
Timeline
STORE DIRECTOR
Big Y
02.2018 - Current
NIGHT MANAGER
Big Y
01.2016 - 02.2018
GROCERY MANAGER
Big Y
02.2013 - 01.2016
ASSISTANT PRODUCE MANAGER
Big Y
10.2010 - 02.2013
High School Diploma -
Deer Valley High School