Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Carrera

Coral Gables,FL

Summary

Dynamic and results-driven Store Director with over10 years of experience in retail management, specializing in operational excellence, financial performance, team leadership, and customer satisfaction. Known for driving innovation, optimizing inventory processes, and fostering a collaborative work environment that consistently exceeds sales targets. Passionate about empowering teams, enhancing customer experiences, and aligning store operations with corporate objectives to support business growth.

Overview

16
16
years of professional experience

Work History

Store Director

Target
10.2023 - Current
  • Lead a team of115 members, including managers and team leads, driving operational success and sales growth
  • Managed a $50M–$60M store, focusing on achieving financial targets, enhancing customer satisfaction, and optimizing inventory management
  • Spearheaded recruitment, training, and development programs, resulting in increased team performance and engagement
  • Championed customer-centric initiatives, improving service standards and guest loyalty
  • Oversaw compliance with all safety, health, and regulatory standards, conducting regular audits to maintain a secure environment

Market Inventory Leader

Target
02.2023 - 10.2023
  • Directed inventory operations across20+ South Florida stores, ensuring accurate stock management and timely shelf completion
  • Delivered training and support, improving team performance and inventory accuracy
  • Leveraged data analysis tools such as Tableau and Excel to optimize processes and drive operational efficiency

New Store Opening Executive

Target
08.2022 - 02.2023
  • Managed the opening of new Target stores, ensuring smooth operations from day one, focusing on inventory setup, merchandising, and team training

Executive Team Lead Specialty

Target
04.2019 - 09.2022
  • Led a high-performing team in a $60M–$70M store, achieving consistent sales growth (13% comp in2019,18% in2020,23% in2021)
  • Recognized for visual merchandising excellence and driving operational efficiencies that contributed to top-tier store performance

Executive Team Lead Consumables

Target
09.2018 - 04.2019
  • Managed daily operations and optimized inventory management to meet sales goals in a $60M–$70M store

Executive Team Lead Guest Experience

Target
04.2016 - 09.2018
  • Led a team of40+ members to improve customer satisfaction and engagement, driving a positive store culture

Logistics Senior Team Lead

Target
06.2015 - 04.2016
  • Assisted in overseeing all store operations, from sales to recruitment and team development

Guest Service Team Lead

Target
09.2014 - 06.2015
  • Fostered a customer-centric culture, driving store loyalty and achieving excellent guest satisfaction scores

TAP Category Manager

Victoria’s Secret
01.2014 - 09.2014
  • Led merchandising strategies for Pink, Beauty, and Lingerie departments, achieving a12% increase in Pink Bra sales and a7% increase in the Pink brand

Category Supervisor PINK and Beauty

Victoria’s Secret
06.2012 - 12.2013
  • Managed daily store operations, loss prevention, and payroll while driving customer satisfaction and sales goals

Bra Specialist / TAP Supervisor

Victoria’s Secret
05.2009 - 05.2012
  • Led team initiatives, including on-boarding new associates and driving a10% increase in bra sales

Education

Bachelor of Business Administration - Management

Florida International University
Miami, FL

Skills

  • Retail Operations Management
  • Inventory Management
  • Budgeting & Financial Planning
  • Team Leadership & Development
  • Sales Growth & Merchandising
  • Customer Experience Excellence
  • Data Analysis & Reporting
  • Compliance & Safety
  • Training & Development
  • Strategic Planning & Execution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Director

Target
10.2023 - Current

Market Inventory Leader

Target
02.2023 - 10.2023

New Store Opening Executive

Target
08.2022 - 02.2023

Executive Team Lead Specialty

Target
04.2019 - 09.2022

Executive Team Lead Consumables

Target
09.2018 - 04.2019

Executive Team Lead Guest Experience

Target
04.2016 - 09.2018

Logistics Senior Team Lead

Target
06.2015 - 04.2016

Guest Service Team Lead

Target
09.2014 - 06.2015

TAP Category Manager

Victoria’s Secret
01.2014 - 09.2014

Category Supervisor PINK and Beauty

Victoria’s Secret
06.2012 - 12.2013

Bra Specialist / TAP Supervisor

Victoria’s Secret
05.2009 - 05.2012

Bachelor of Business Administration - Management

Florida International University

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Cynthia Carrera