Bishoy Ameen
Centreville,Va
Summary
Dynamic and detail-oriented professional with a proven track record at Icelandair, excelling in customer service management and problem-solving. Skilled in forklift operation and parts identification, I thrive in fast-paced environments, ensuring efficiency and safety while enhancing team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Icelandair
Virginia, USA
02.2024 - 05.2024
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems such as SABRE or Amadeus for booking flights, assigning seats, and printing tickets.
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
Auto Parts Specialist
AL RAAI Used Auto Parts
EL MENYA, EGYPT
05.2016 - 07.2023
- Dismantled cars to remove engines, transmissions, doors, bumpers, and other parts.
- Identified usable parts for cleaning, testing, and resale.
- Specialized in Korean and Japanese vehicles.
- Operated a forklift daily to safely move vehicles and large parts.
- Certified forklift operator with a strong focus on safety and efficiency.
- Managed inventory and ensured proper labeling and storage of parts.
- Assisted customers in locating the correct parts for their vehicles.
Assistant Manager
BAZAR for all
Dahab, EGYPT
01.2013 - 04.2016
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Assistant Manager
BRILLIANT Safari and Excursions
Dahab, EGYPT
07.2010 - 12.2012
- Handled employee discipline and termination according to company policies.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Education
bachelor - Social Work
the higher of social work
EGYPT06.2004
Skills
- Forklift operation
- Parts identification
- Automotive salvage
- Customer service management
- Strong organization
- Problem-solving abilities
- Equipment operation
- Attention to detail
- Creativity skills
- Teamwork skills
- Communication skills
- Parts dismantling
Languages
- Arabic, Native
- English, Fluent
- Russian, Fluent
Certification
- forklift operator
Timeline
Passenger Service Agent
Icelandair
02.2024 - 05.2024
Auto Parts Specialist
AL RAAI Used Auto Parts
05.2016 - 07.2023
Assistant Manager
BAZAR for all
01.2013 - 04.2016
Assistant Manager
BRILLIANT Safari and Excursions
07.2010 - 12.2012
bachelor - Social Work
the higher of social work
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