Bisirat Kassaye
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise
12.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Efficiently managed multiple simultaneous transports using strong organizational skills.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Met tight deadlines and effectively managed multiple priorities using strong organizational skills.
Retail Sales Associate
Game On Escapes
01.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong communication skills by interacting with diverse groups of participants and adapting to their individual needs.
- Collaborated with team members to ensure seamless execution of escape room activities, resulting in positive customer feedback.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
High School Diploma -
Cresset Christian Academy
Durham, NC06.2019
Skills
- Paperwork Processing
- Data Entry
- Technical Support
- Data Collection
- Consultative Sales
- Empathy Development
- Active Listening
- Technology Integration
- Leadership Development
- Call Management
- Appointment Scheduling
- Organizational Awareness
- Performance Measurement
Accomplishments
Received multiple of reward points for handling difficult situations while on a call.
Timeline
Retail Sales Associate
Game On Escapes
01.2023 - 12.2023
Customer Service Representative
Everise
12.2020 - 01.2023
High School Diploma -
Cresset Christian Academy
Similar Profiles
Karen KellyKaren Kelly
Senior Manager Strategic Alliances at EveriseSenior Manager Strategic Alliances at Everise
MAURICE BLANCHARDMAURICE BLANCHARD
Customer Service Representative at EVERISECustomer Service Representative at EVERISE
Tiffany WadeTiffany Wade
Customer Service Representative at EveriseCustomer Service Representative at Everise
Kewanna HenryKewanna Henry
Member Service Advocate at EveriseMember Service Advocate at Everise
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks