Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Bismairy Cepeda

Perth Amboy

Summary

Dynamic Customer Service Representative with Pro Staff Solution, adept at conflict resolution and empathetic communication. Successfully enhanced customer loyalty through effective complaint resolution and high-volume interaction management. Proven ability to thrive under pressure while collaborating with teams to streamline processes and improve service quality.

Work History

Customer Service Representative

Pro Staff Solution
08.2025 - 09.2025
  • Assisted customers with inquiries and product information, ensuring high satisfaction levels.
  • Resolved customer complaints promptly, enhancing overall service quality.
  • Adapted quickly to changing priorities while maintaining service standards during peak times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to streamline processes and improve response times.
  • Maintained knowledge of products and services to provide accurate information consistently.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

No Degree -

Perth Amboy High School
Perth Amboy, NJ

Skills

  • Customer service
  • Conflict resolution
  • Inquiry handling
  • Product information
  • Team collaboration
  • Stress management
  • Professionalism under pressure
  • Empathetic communication
  • Customer request fulfillment
  • High-volume interaction management
  • Rapid problem-solving
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Pro Staff Solution
08.2025 - 09.2025

No Degree -

Perth Amboy High School
Bismairy Cepeda